1 Add to cart the items you want to buy, making sure that you read the description of each product. Some products cannot have add on items in with them for example. Add on Items cannot be purchased without frozen mince so you must check this before checking out.
2 When you have finished shopping go to view basket and checkout.
3 Click checkout to pay by Debit/Credit card or Bank Transfer
Please check all details entered during checkout as we cannot be held responsible for incorrect details affecting delivery or products. If you have not entered your address correctly and your order is not delivered the order WILL NOT be replaced or refunded.
5 If you are going to be out or want the courier to leave the parcel somewhere for you (in an outbuilding on a doorstep etc) you must put this information in the Customer Comments box at checkout. All of our labels state 'FROZEN MUST DELIVER' so there must be somewhere safe stated for the courier to leave the goods if you are out, otherwise you MUST wait in for your delivery.
We are unable to accept returns of raw meat. In the event of a problem, please contact us at firstname.lastname@example.org and make sure you have the batch numbers to hand. These will be on a sticky label on the white polystyrene box and must be kept until you have used that batch.
Cancellation of Order
We regret that we cannot accept cancellations of contracts for the purchase of perishable goods unless they have not yet been cut or dispatched
Replacement of goods
We will replace goods that arrive damaged, or if they are not the item that has been ordered.
Please contact us on email@example.com notifying us within 24 hours of receipt of the goods.
Please supply your full name, order number, batch number which can be found on the label on the poly box (essential) and the problem you have.