GRAND OPENING of our New Maldon Store at 9am on Friday 1st December!
Unit 4, Galliford Road, Maldon, Essex CM9 4XD
THEY LOVE IT - ORDERING INFORMATION
RETURNS
We are unable to accept returns of raw meat. In the event of a problem, please contact us at orders@theyloveit.co.uk and make sure you have the batch numbers to hand.
CANCELLATION OF ORDER
Orders are packed early in the morning but the office doesn't open until 9am. If you wish to cancel your order, you most notify us via email to orders@theyloveit.co.uk immediately. If it has already been packed then we may not be able to retrieve it.
REPLACEMENT OF GOODS
If you have received the wrong item, your item is lost by DPD or your item is damaged to the point where the product is unusable (provided you have taken a photo of the DPD label affixed to the box which is required by DPD and sent it to us) then we will request DPD to launch an investigation and proceed with a claim from DPD.
We will not replace goods that have not been delivered due to any errors on your delivery address. It is down to the customer to make sure that the address, phone number and email address entered is correct. Nor will we replace goods that were delivered/left by DPD because the customer was out with photographic evidence if they are not there when you return home. DPD send a 1 hour time slot and it is up to the customer to be there to receive the goods.
We will not replace goods that have been delivered within the specified 48hours that are refused by the customer because they did not arrive during the time slot given. The time slot is a guide only and is not guaranteed.
GRAND OPENING of our New Maldon Store at 9am on Friday 1st December!
Unit 4, Galliford Road, Maldon, Essex CM9 4XD
Work on the Website
We are so excited to announce that our second They Love It Raw Dog Food Shop will be opening in CM9 in July 2023! We will have plenty of customer parking and a much larger shop. This will also be a Click & Collect point in addition to our Benfleet Shop.
https://what3words.com/pt-pt/news/e-commerce/dpd-uk-adopts-what3words
Please download the DPD App so that you get updates regarding your delivery including your 1 hour time slot. You can also upload the what3words location that you would like your delivery left in and use the app to leave feedback for your driver.
The quickest way to be notified of when a product is available is to use the 'notify me when back in stock' option on the product and then you will receive an email as soon as it goes back on. You need to click on the product to see this information, it does not show on 'Quick View'.
In most cases, the expected date is shown on the product as the 'release date'. If there is no date or the date is an older date, this means that we don't know the expected date as yet.
GRAND OPENING of our New Maldon Store at 9am on Friday 1st December!
Unit 4, Galliford Road, Maldon, Essex CM9 4XD
Work on the Website
We are so excited to announce that our second They Love It Raw Dog Food Shop will be opening in CM9 in July 2023! We will have plenty of customer parking and a much larger shop. This will also be a Click & Collect point in addition to our Benfleet Shop.
https://what3words.com/pt-pt/news/e-commerce/dpd-uk-adopts-what3words
Please download the DPD App so that you get updates regarding your delivery including your 1 hour time slot. You can also upload the what3words location that you would like your delivery left in and use the app to leave feedback for your driver.
The quickest way to be notified of when a product is available is to use the 'notify me when back in stock' option on the product and then you will receive an email as soon as it goes back on. You need to click on the product to see this information, it does not show on 'Quick View'.
In most cases, the expected date is shown on the product as the 'release date'. If there is no date or the date is an older date, this means that we don't know the expected date as yet.