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Ordering Info

1 Add to cart the items you want to buy, making sure that you read the description of each product. Some products cannot have add on items in with them for example. Add on Items cannot be purchased without frozen mince so you must check this before checking out.

2 When you have finished shopping go to view basket and checkout.

3 Click checkout to pay by Debit/Credit card or Bank Transfer

4 Please make sure you enter your delivery address, phone number and email correctly. We cannot send any orders out without a valid phone number as DPD require this.

Please check all details entered during checkout as we cannot be held responsible for incorrect details affecting delivery or products. If you have not entered your address correctly and your order is not delivered the order WILL NOT be replaced or refunded.

If you have a BT Internet email address the dispatch email may not get through as BT block bulk emails. Please add us to your safe senders list.
 

5 If you are going to be out or want the courier to leave the parcel somewhere for you (in an outbuilding on a doorstep etc) you must put this information in the Customer Comments box at checkout. All of our labels state 'FROZEN MUST DELIVER' so there must be somewhere safe stated for the courier to leave the goods if you are out, otherwise you MUST wait in for your delivery.


We only deliver to mainland UK and are unable to deliver to any islands.

You will receive a confirmation email, giving you an order number.

If you don't see this email please check your spam / junk folder

If you need to contact us about your order PLEASE have your order number to hand.

You will receive a dispatch email from us, when your order has been sent.

If you don't see this email please check your spam / junk folder


6 Parcels are delivered on a Tuesday to Friday.
Orders are normally dispatched within 24 - 36 hours except for orders placed after 10am on Thursday which will not be dispatched until Monday.
The couriers we use will deliver all day sometimes up to 8pm at night.
DPD will  contact you by 11am on the day of your delivery with a 1 hour time slot. 


7 Orders taken after 10am on a Thursday, all day Friday or over the weekend or on a Bank Holiday will be dispatched the next working day (Eg Monday or Tuesday if Monday is a bank holiday).

8 There is a delivery surcharge to certain areas such as the Scottish Highlands. This will show at checkout once you have entered your postcode. 

9 We only deliver to mainland UK and are unable to deliver to any islands. We can no longer deliver to Northern Ireland since the government prohibited the shipment of perishable goods from 1st January 2021

We only ship on a Monday, Tuesday or Wednesday to areas that are on a 2 day delivery such as the Scottish Highlands to ensure that the parcel reaches you by Friday. DPD will not deliver our parcels on a Saturday.

Returns

We are unable to accept returns of raw meat. In the event of a problem, please contact us at orders@theyloveit.co.uk and make sure you have the batch numbers to hand. These will be on a sticky label on the white polystyrene box and must be kept until you have used that batch.

 

Cancellation of Order

We regret that we cannot accept cancellations of contracts for the purchase of perishable goods  unless they have not yet been cut or dispatched

 

Replacement of goods

We will replace goods that arrive damaged, or if they are not the item that has been ordered.

Please contact us on orders@theyloveit.co.uk notifying us within 24 hours of receipt of the goods.

Please supply your full name, order number, batch number which can be found on the label on the poly box (essential) and the problem you have.