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HELP!

If you need help, before calling or emailing us please ask your question here as the majority of questions can be answered instantly by our knowledge database.  From Raw Feeding advice to how to find out when will a product be back in stock, the answers are there!

Job Vacancy for Dispatch Operative
We have a JOB OPPORTUNITY at our factory in Benfleet, Essex SS7 4PY with an immediate start for someone with the following skills:
DISPATCH OPERATIVE
Hours: 5/6 days per week which will include Saturdays, with the Working hours will vary but will be 8 hours per day on Mondays to Fridays and approximately 5.5-6hrs hours on a Saturday. You will get 2 short paid breaks per week day and 40 mins unpaid for lunch.
REQUIREMENTS
- You MUST be computer literate and have a very good understanding/experience of Excel.
- You must be able to communicate well over the phone and via whatsapp with the courier and other staff members
- You must be reliable and arrive on time, this is most important
- You must be fit and healthy and able to lift 20kgs without problem
- You must be a fast, efficient worker who is able to work on your own initiative
- This is a raw meat factory, so you must not have any aversion to dealing with raw meat
- You will be under the supervision of the dispatch manager who will train you and supervise you
- You must have a good memory. All of our products are coded and the goods are packed based on the codes on the packing label. You will need to remember what these codes relate to.
-You MUST be a minimum of 18 years of age
- We have a fantastic team of staff and you must be able to work well as part of a team, helping each other where needed.
Please only apply if you are able to fulfil all of the minimum requirements for the job listed above.
DUTIES
This is a dispatch job which involves the following:
Sorting packing labels into product order
Making up the packing boxes
Packing post based on the codes on the packing labels
Learning how to compile postal packing lists from online orders and print courier labels to provide holiday cover
Learning how to drive a forklift if you don't already have a licence and how to load the pallets onto the courier vans
Keeping the dispatch area clean and tidy
Helping the shop serve the collection customers by picking their order from the freezer and taking it out to them (usually only required on a Saturday but may be required on some weekdays)
Packing up bags of product such as chicken feet, turkey legs, bones etc which you will be require to handle
Helping in the factory when required which will require you to wear supplied PPE. The factory is cold and damp and will smell of raw meat. Do not apply if this bothers you
You will be required to come in for a couple of paid trial days should your application be considered
SALARY
This will be dependent on your age and skills and will be discussed should we consider your application.
If you think you fit the bill then please apply using the form below. We will not accept applications via phone or email.
We will contact you and request an up to date CV and offer you an interview should we deem your application to be suitable.
This form has received the maximum number of submissions
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This determines your starting rate of pay
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If yes, please provide dates
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Please state if you have children or you care for someone that may result in you being late or unable to work for any reason
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We use this information to decide which is the most suitable position for you
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You may only do so during dedicated break times
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You MUST have a full, clean driving licence
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You will be asked to lift several items if you come in for a trial
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Please add the two numbers
Blog Headlines: 
New Block size for Postal Mince

 

From Monday 25th April, all Postal orders of mince will be cut into 20 blocks per 10kgs, approx 500g per block rather than approx 416g per block for 10kgs/24 blocks previously and approx 666g per block/30 blocks for 20kgs previously

Buying 2 x 10kgs of the same product will be eligible for a discount and the 20kgs price will still be the same as the current 20kgs price but you will buy in 10kgs amounts rather than 20kgs amounts.

For the time being Click & Collect mince will remain at 10 blocks (approx 1 kg per block)

 

 

 

Click & Collect Service!

Do you live local to us? If so, you can make huge savings on the postage & packaging costs by collecting from us

Just create an account first on the website if you don't have one already, then click below to be added to the
Click & Collect group

Please arrive no later than 15 mins before closing to collect your order
 

Once you login after being added to the group, you will see a new option appear at the top of the left hand menu for Click & Collect

On Site Shop Opening Hours

Monday 9am - 3pm

Tuesday 9am - 5pm

Wednesday 9am - 5pm

Thursday 9am - 5pm

Friday 9am - 4pm

Saturday 9am - 2pm

Please note: You cannot call or email the shop directly. All phone lines come through to the office and only during office opening hours. You cannot reach us by phone on a Saturday.

Office opening hours

01268 356015

Monday to Friday 9am - 3pm*

We are so incredibly busy, please ONLY call us if absolutely necessary.

Live stock levels are shown on the website, you do not need to call us as we will tell you to look at the website

Online Chat is open 9am-3pm Monday to Friday but is usually open outside of these hours too

The best way to contact us is to email orders@theyloveit.co.uk with your enquiry as we check emails regularly throughout the day both during opening hours and outside of hours

If you wish to contact us outside of office hours please email us as emails are checked intermittently orders@theyloveit.co.uk and we will attend to your email as soon as possible

 

 

The office is closed on Saturdays, Sundays and Bank Holidays
Phone calls will not be monitored during this time but emails are checked intermittently

 

VACANCIES!

Vacancies at They Love It Raw Dog Food

 

Are you interested in joining our growing team?

Are you fit and healthy, able to lift and can work well as part of our friendly team?

We are looking for more staff to join the team at our Benfleet Factory with immediate start comprising of a 1 week paid trial. 

Good rates of pay, paid weekly. Holiday pay included

Hours 7:30am to 4:30pm Monday to Friday. Work also available on a Saturday

If you would like to do a week's trial, please drop in and see us at:

They Love It Ltd
6-8 Parsons Road
Manor Trading Estate
Benfleet
Essex
SS7 4PY

Or use our LIVE Chat at the bottom of this screen to speak to us

Or call us: 01268 356015

Or email us: orders@theyloveit.co.uk

No longer able to ship to Ireland

The UK government has confirmed that the carriage of food and perishable items to Northern Ireland is now classified as Prohibited and Restricted from 1st January 2021.  As such DPD are unable to offer a delivery service into Northern Ireland for these items with immediate effect. 

Unfortunately, parcels sent to Northern Ireland containing these products will be stopped at our hub facility and returned.

Postal Delivery

Order by *10pm Saturday for dispatch on Monday subject to stock availability or any unforeseen problems

We send it out on a Next Day Delivery via DPD and it should arrive between 8am-6pm but we cannot guarantee the delivery day once it is with DPD. It can sometimes take 48 hours to reach you, however it usually arrives on time.

Order by 8am Tuesday to Wednesday for same day dispatch (subject to stock availability)

Order by 10am Thursday for same day dispatch (subject to stock availability)

No post goes out on Friday, Saturday or Sunday

No deliveries on Saturday, Sunday or Monday

 

Click here for Postal DELIVERY INFORMATION

 

Recent Blog Posts
Thursday, 28 July 2022  |  theyloveit
Thursday, 28 July 2022  |  theyloveit
Friday, 24 June 2022  |  theyloveit
Friday, 6 May 2022  |  theyloveit
Wednesday, 23 March 2022  |  theyloveit

Don't worry, it's still available. You just order it differently now as it's easier for us to keep track of stock at our end doing it this way.

You just add multiples of the 20kgs to your basket and it calculates a discount at checkout

Saturday, 12 March 2022  |  theyloveit
Saturday, 26 February 2022  |  theyloveit

 

We now have a new Click & Collect service where you can buy online and collect instantly!

Click here to join!

 

Saturday, 26 February 2022  |  theyloveit
3 CommentsFriday, 15 January 2021  |  theyloveit

The quickest way to be notified of when a product is available is to use the 'notify me when back in stock' option on the product and then you will receive an email as soon as it goes back on. You need to click on the product to see this information, it does not show on 'Quick View'.

In most cases, the expected date is shown on the product as the 'release date'. If there is no date or the date is an older date, this means that we don't know the expected date as yet.

Monday, 4 January 2021  |  theyloveit

IMPORTANT: Northern Ireland customers
We are unfortunately no longer able to ship to Northern Ireland
The UK government have confirmed that the carriage of food and perishable items to Northern Ireland is now classified as Prohibited and Restricted from 1st January 2021. As such DPD are unable to offer a delivery service into Northern Ireland for these items with immediate effect.
 

Featured Products
Beef & Chicken COMPLETE 10kgs/20 x approx 500g Blocks - Working Dog

Beef & Chicken COMPLETE 10kgs/20 x approx 500g Blocks - Working Dog£28.00  (103)

COMPLETE Meal 80/10/10

Add multiples of 10kgs of the SAME product for discount!

Chicken Wings 8kgs (17.6lb)  Working Dog

Chicken Wings 8kgs (17.6lb) Working Dog£30.00  (21)

Please Note: We cannot fit any ADD ON ITEMS in with this product

Minced Chicken with Bone - approx 500g blocks  Working Dog

Minced Chicken with Bone - approx 500g blocks Working Dog£23.00  (91)

Add multiples of 10kgs of the SAME product for discount!

Please note: This is NOT A COMPLETE MEAL. A complete meal requires 10% offal added to it. This product is suitable for those who wish to DIY their meals

Lamb & Chicken Complete 10 kilos (22lb) 20 x approx 500g Blocks -   Working Dog

Lamb & Chicken Complete 10 kilos (22lb) 20 x approx 500g Blocks - Working Dog£30.00  (30)

COMPLETE Meal 80/10/10

Ground Raw Organic Pumpkin Seeds 70g *ADD on Item

Ground Raw Organic Pumpkin Seeds 70g *ADD on Item£1.60  (9)

All of our products are suitable for Working Dogs

Latest Reviews
Rating:  
Lamb
Monday, 15 August 2022  |  Philip

Bandit loves it!
He has a sensitive stomach so I mix it with Chappie.
I wish I could buy larger amounts but I only have a small freezer.
His poo has never been better.


Rating:  
Another hit
Thursday, 28 July 2022  |  Lindsey

Great product and a hit with the dogs


Rating:  
Brilliant, just brilliant!
Monday, 25 July 2022  |  Oliver

This is our first time using raw meat for our dog. Heís been on dried food mostly all of his life and never been much of a fan.

The product arrived still mostly frozen. We have already noticed an improvement in his faeces. And he seems to love this food! Gobbles it up and eats it all unlike what he was previously like with the dried food.

Heís still adjusting to it and we will monitor how he goes over the next few weeks. But hopefully this is something we will keep him on now as long as there arenít any problems that we notice.

Highly recommend to try your dog on this food 👌🏽


Rating:  
Great!
Monday, 25 July 2022  |  Catherine

Some bones rather large for my dog but love the smaller cut ones.
Very helpful contact to ensure safe delivery of the bones during the hot weather,


Rating:  
Arrived promptly and well packed
Monday, 25 July 2022  |  Nicola

The meat I ordered arrived when I was told to expect it, and I also received notification from DPD about the time, which was very welcome as it was a very hot day. The packaging was good enough to keep the meat frozen, so it is easily handled now from the freezer.


Rating:  
Possible problem ??
Monday, 25 July 2022  |  Deborah

Both my dogs have been sick within an hour or so of eating a meal of this tripe plus beef and chicken mince. Donít necessarily blame the food but do wonder ?? I have had it several times before with no problems and have always been pleased with the service.
I have binned remainder of those blocks and am thawing out more to try again before.


Rating:  
Beef & green tripe
Monday, 25 July 2022  |  Susan

I have 2 dogs and they both love this food I have been getting this for over 3 years and wouldnít go any where else Would recommend to my friends


Rating:  
100%
Monday, 25 July 2022  |  Jayne

One of the very few companies that just get it right first & every time.
Online ordering is easy, if any problems a phone call sorts things out, delivery is always in the given time slot , huge amount to choose from and I have a very happy/ healthy dog who just loves his food. What more could I ask for?🤷🏼‍♀️


Rating:  
Dried Turkey Necks
Monday, 25 July 2022  |  Lorraine

Dogs love them, but don't last very long with three dobermanns.


Rating:  
excellent quality
Saturday, 23 July 2022  |  Marianne

my dogs all love this mince its lovely and fresh once defrosted I lightly cook their mince so its warm and the woof it down cant ask for a better feed back than that


Rating:  
Perfect
Saturday, 23 July 2022  |  Kevin

Great service and great product, puppies love it


Rating:  
Chicken and beef
Saturday, 23 July 2022  |  Stephen

Delivered on time very reasonable 👍 prices and more importantly the dogs love it..


Rating:  
One of the best.....
Thursday, 21 July 2022  |  Ann

Only recently tried this, well, the dogs did. They loved it and when I'm pushed for time, I know they're getting some vegetables.

This'll be a regular for me now.


Rating:  
Dried beef heart treats
Tuesday, 19 July 2022  |  Jeff

I canít say my dog goes mad over them. He certainly doesnít pick them over a rabbit ear or pigs ear. That saidÖ.he does eat them!


Rating:  
Meaty Lamb Breast / Rib Bones
Tuesday, 19 July 2022  |  Lorraine

Excellent product, excellent service - helpful and friendly. Product well packed, always delivered on time. Best of all dogs love them.


Rating:  
Minced Chicken with Bone
Tuesday, 19 July 2022  |  Lorraine

Excellent product, excellent service - helpful and friendly. Product well packed, always delivered on time.


Rating:  
Better smelling tripe!
Saturday, 16 July 2022  |  Kirsty

My dog loves this tripe. And I love it as it doesnít smell as awful as some other tripes Iíve tried! Itís a good texture for mixing chopped mackerel in it as sheís a bit fussy with raw fish.
I order it every time


Rating:  
Good value for money
Saturday, 16 July 2022  |  Kirsty

My dog loves these ears, they donít last more than 30 seconds! I give them regularly for natural deworming and as a treat. The product is great value for money and good quality


Rating:  
Good reliable value
Saturday, 16 July 2022  |  Barbara

Good price. Arrived on time and loved by our dogs


Rating:  
Green tripe
Saturday, 16 July 2022  |  Marilyn

The quality of the product and the service is excellent


Rating:  
Chicken Bone and Offal
Thursday, 14 July 2022  |  Fiona

Really impressed with this company. The choice is great, with a really reasonable price tag. Our cocker spaniel is much healthier on this diet. Our friends told us about "They Love It" and told us they feed their dog one 'brick' of food per day...when we got our delivery we didn't think that would be enough...but it really is! We give our girl half a brick in the morning and half in the evening - It's all she needs (as well as the usual treats of course!) - obviously good, nutritious, quality food The service has been really good - quick delivery.


Rating:  
Omega
Tuesday, 12 July 2022  |  Lydia

My dog isn't a big fan of fish really but I try to include them into her diet. These sprats seem to go down well so I will definitely buy them again.


Rating:  
Treat time
Tuesday, 12 July 2022  |  Lydia

I try to keep my dogs diet as varied as healthy as possible and that includes her treats. Seeing my dog so happy is priceless. Thank you TLI.


Rating:  
Hoof
Tuesday, 12 July 2022  |  Lydia

If your dog is a moderate chewer these are great. My dog loves these and seeing her tail wag is the best!


Rating:  
Training treats
Tuesday, 12 July 2022  |  Lydia

I'm using these treats cut up as rewards for training my dog. She is so keen for them that she gets very excited to fo the training. Thanks TLI.


Rating:  
High quality
Tuesday, 12 July 2022  |  Lydia

High quality food at affordable prices but best of all my dog loves this!


Rating:  
Beef chicken complete
Tuesday, 12 July 2022  |  Emma

My dogs have always been fed raw so the transition from one brand to another has been flawless. My biggest star goes to the minimal packaging and no plastic waste.
Thank you


Rating:  
First time fish buy
Monday, 11 July 2022  |  Sarah

Wow! I am just starting to try some raw foods, this is the first time giving my dogs whole fish. Firstly I was impressed with the quality of produce, bright eyed, no smell small fish. To see my dogs reaction, was a delight, it surprised me how much my dogs love these.
My older dog's appetite was waning & this has stimulated him to eat.


Rating:  
Offal & chicken
Monday, 11 July 2022  |  Michelle

My doggies love it !
Very helpful & lovely ladies that work there 🤩


Rating:  
They love it
Monday, 11 July 2022  |  Terry

The wing were of a good size as normal i feed for breakfast as usual the dogs as normal they enjoy them.


Rating:  
dogs love it
Sunday, 10 July 2022  |  Dawn

my 2 doodles love the lamb tripe although this batch is extremely smelly ,more so than the other batches of tripe I have had . The DPD delivery was 3 hours late and I literally couldnt contact them but I guess thats not the fault of they love it .


Rating:  
Excellent
Sunday, 10 July 2022  |  Gary

First time using this Company, prior to this I bought all my Raw from Humpreys Farm In Chelmsford, then for no real reason they increased their costs within 6 months by over 45%, I tried these guys & my dogs love it, they have been on it now around 8-10 days & itís really good quality, Iíll use these guys all the time now & have already placed another order for this week, also the staff are lovely. Really nice people.


Rating:  
beef mince
Saturday, 9 July 2022  |  Marianne

This is the third purchase from they love it I am very pleased with the quality of the lamb and beef mince and my dogs LOVE IT there is no waste no fat excellent mince


Rating:  
Quality product and happy dog.
Saturday, 9 July 2022  |  Allan

I have used "They Love It" for years and the product and service has always been first class. I have, and have had, healthy and happy dogs using their meats for balanced raw diets.


Rating:  
Beef and chicken complete
Friday, 8 July 2022  |  Debra

Dogs love this mix. When ordering 20kg I would like the blocks to be bigger (as before)
Easy to order and great delivery communication


Rating:  
Dog loves it
Wednesday, 6 July 2022  |  Francesca

Our Rottweiler loves this. Anything with beef in he devours very quickly!


Rating:  
My gang love it
Wednesday, 6 July 2022  |  Katie

The fur kids always love tripe day. Itís their favourite.


Rating:  
Sprats
Tuesday, 5 July 2022  |  Stacey

Perfect just as described and great customer service too x


Rating:  
Very tasty!
Monday, 4 July 2022  |  Clare

My dog loves all of the raw food I've had from you. I struggled before to keep her weight on as she is so active but since putting her on your raw food she is a good weight and in great condition.


Rating:  
Gone in seconds!
Monday, 4 July 2022  |  Clare

My boston terrier loves this and gobbles it up in seconds, great value for money too!


Rating:  
Boneless chicken mince
Monday, 4 July 2022  |  Delia

I've not bought this product before but the dogs appear to like it. I've cut their quantity down a little because it looks rich. I'd like to keep to this product for now.


Rating:  
Lamb Ribs
Monday, 4 July 2022  |  Marilyn

Excellent quality - my dogs love them


Rating:  
First time buyer
Sunday, 3 July 2022  |  Marion

The meat looked good, although not easy to store unwrapped. Unfortunately none of my dogs would eat it.


Rating:  
Fast and reliable
Sunday, 3 July 2022  |  Steven

Meet was delivered on time and dogs enjoying it


Rating:  
Great
Saturday, 2 July 2022  |  D

For great dane and chihuahua.


Rating:  
Dry
Saturday, 2 July 2022  |  Michelle

Was surprisingly dry compared to usual, soaked up added water and my pets weren't as eager to eat it as usual. Value for money definitely not there


Rating:  
The certainly do love it!
Thursday, 30 June 2022  |  Dawn

My dogs love this product!


Rating:  
Meat and veg
Wednesday, 29 June 2022  |  Antonio

My Rottweiler and Jackchi absolutely love this product I do add some offal to it but if donít have any they still lap it up. Since theyíve been on the raw diet we havenít had any major health issues and certainly no digestive issues.


Rating:  
Always excellent service
Wednesday, 29 June 2022  |  Linda

First time Iíve used click & collect and will always in the future! Staff always friendly and very helpful.


Rating:  
Lamb Bones
Tuesday, 28 June 2022  |  Bev

You made Buster happy. He loves it.