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If you need help, before calling or emailing us please ask your question here as the majority of questions can be answered instantly by our knowledge database.  From Raw Feeding advice to when will a product be back in stock, the answers are there!

Blog Headlines: 
New Block size for Postal Mince


From Monday 25th April, all Postal orders of mince will be cut into 20 blocks per 10kgs, approx 500g per block rather than approx 416g per block for 10kgs/24 blocks previously and approx 666g per block/30 blocks for 20kgs previously

Buying 2 x 10kgs of the same product will be eligible for a discount and the 20kgs price will still be the same as the current 20kgs price but you will buy in 10kgs amounts rather than 20kgs amounts.

For the time being Click & Collect mince will remain at 10 blocks (approx 1 kg per block)




Click & Collect Service!

Do you live local to us? If so, you can make huge savings on the postage & packaging costs by collecting from us

Just create an account on the website if you don't have one already, then click below to be added to the
Click & Collect group

Please arrive no later than 15 mins before closing to collect your order

Once you login after being added to the group, you will see a new option appear at the top of the left hand menu for Click & Collect

On Site Shop Opening Hours

Monday 9am - 3pm

Tuesday 9am - 5pm

Wednesday 9am - 5pm

Thursday 9am - 5pm

Friday 9am - 4pm

Saturday 9am - 2pm

Please note: You cannot call or email the shop directly. All phone lines come through to the office and only during office opening hours. You cannot reach us by phone on a Saturday.

Office opening hours

01268 356015

Monday to Friday 9am - 3pm*

We are so incredibly busy, please ONLY call us if absolutely necessary.

Live stock levels are shown on the website, you do not need to call us as we will tell you to look at the website

Online Chat is open 9am-3pm Monday to Friday but is usually open outside of these hours too

The best way to contact us is to email with your enquiry as we check emails regularly throughout the day both during opening hours and outside of hours

If you wish to contact us outside of office hours please email us as emails are checked intermittently and we will attend to your email as soon as possible



The office is closed on Saturdays, Sundays and Bank Holidays
Phone calls will not be monitored during this time but emails are checked intermittently



Vacancies at They Love It Raw Dog Food


Are you interested in joining our growing team?

Are you fit and healthy, able to lift and can work well as part of our friendly team?

We are looking for more staff to join the team at our Benfleet Factory with immediate start comprising of a 1 week paid trial. 

Good rates of pay, paid weekly. Holiday pay included

Hours 7:30am to 4:30pm Monday to Friday. Work also available on a Saturday

If you would like to do a week's trial, please drop in and see us at:

They Love It Ltd
6-8 Parsons Road
Manor Trading Estate

Or use our LIVE Chat at the bottom of this screen to speak to us

Or call us: 01268 356015

Or email us:

No longer able to ship to Ireland

The UK government has confirmed that the carriage of food and perishable items to Northern Ireland is now classified as Prohibited and Restricted from 1st January 2021.  As such DPD are unable to offer a delivery service into Northern Ireland for these items with immediate effect. 

Unfortunately, parcels sent to Northern Ireland containing these products will be stopped at our hub facility and returned.

Postal Delivery

Order by *10pm Saturday for dispatch on Monday subject to stock availability or any unforeseen problems

We send it out on a Next Day Delivery via DPD and it should arrive between 8am-6pm but we cannot guarantee the delivery day once it is with DPD. It can sometimes take 48 hours to reach you, however it usually arrives on time.

Order by 8am Tuesday to Wednesday for same day dispatch (subject to stock availability)

Order by 10am Thursday for same day dispatch (subject to stock availability)

No post goes out on Friday, Saturday or Sunday

No deliveries on Saturday, Sunday or Monday


Click here for Postal DELIVERY INFORMATION


Recent Blog Posts
Friday, 24 June 2022  |  theyloveit
Friday, 6 May 2022  |  theyloveit
Wednesday, 23 March 2022  |  theyloveit

Don't worry, it's still available. You just order it differently now as it's easier for us to keep track of stock at our end doing it this way.

You just add multiples of the 20kgs to your basket and it calculates a discount at checkout

Saturday, 12 March 2022  |  theyloveit
Saturday, 26 February 2022  |  theyloveit


We now have a new Click & Collect service where you can buy online and collect instantly!

Click here to join!


Saturday, 26 February 2022  |  theyloveit
3 CommentsFriday, 15 January 2021  |  theyloveit

The quickest way to be notified of when a product is available is to use the 'notify me when back in stock' option on the product and then you will receive an email as soon as it goes back on. You need to click on the product to see this information, it does not show on 'Quick View'.

In most cases, the expected date is shown on the product as the 'release date'. If there is no date or the date is an older date, this means that we don't know the expected date as yet.

Monday, 4 January 2021  |  theyloveit

IMPORTANT: Northern Ireland customers
We are unfortunately no longer able to ship to Northern Ireland
The UK government have confirmed that the carriage of food and perishable items to Northern Ireland is now classified as Prohibited and Restricted from 1st January 2021. As such DPD are unable to offer a delivery service into Northern Ireland for these items with immediate effect.

2 CommentsThursday, 15 February 2018  |  theyloveit
2 CommentsSunday, 21 January 2018  |  theyloveit

Featured Products
Dried Chicken Feet 500g *ADD in Item

Dried Chicken Feet 500g *ADD in Item£6.95  (12)

Dried Chicken & Salmon Slices 500g *ADD on Item

Dried Chicken & Salmon Slices 500g *ADD on Item£8.00  (2)

Dried Rabbit Ears with Fur 500g Bag *ADD on Item

Dried Rabbit Ears with Fur 500g Bag *ADD on Item£15.00  (13)

Beef & Chicken COMPLETE 10kgs/20 x approx 500g Blocks - Working Dog

Beef & Chicken COMPLETE 10kgs/20 x approx 500g Blocks - Working Dog£28.00  (96)

COMPLETE Meal 80/10/10

Add multiples of 10kgs of the SAME product for discount!

All of our products are suitable for Working Dogs

Latest Reviews
Monday, 27 June 2022  |  Mark

Always buy my raw food from here, itís always good quality and as the company says ď They love itĒ

Minced green lamb tripe
Monday, 27 June 2022  |  Elaine

Would prefer the blocks to be individually wrapped. When thawed there is an awful lot of liquid and not as much meat as I would have expected. The dogs are eating it happily will no bad effects. I would prefer something more chunky for them to chew a bit.

Turkey,Bone & Offal
Monday, 27 June 2022  |  Irene

After prompt delivery, product easy to prepare into meals for dog. Product looks ok but can't guarantee what it taste like, I own a Labrador & they eat almost anything. I might add all his food comes from They Love it & he looks really healthy.

Shopping day treat
Monday, 27 June 2022  |  Heather

My dogs absolutely love these bones. When I come home from shopping they always root in bags for a treat and I give them a rib cage and it keeps them busy while I put shopping away!!

They love it
Saturday, 25 June 2022  |  Ann

First time eating tripe for our little boys, eager for it to be put down, and gone in a flash.
The service is brilliant fast and easy.
Will recommend to friends.

Saturday, 25 June 2022  |  Suzie

Differing ages from 4 months to 13 years & enjoyed by all. Good service, good value & easy to deal with.

Lamb neck bones
Saturday, 25 June 2022  |  Deborah

I always order raw meat for my two huskies they love it.
Ordered the lamb neck bones loads of meat on them and big and you get a lot of bones in the box
My two huskies love them.
Ordering is so easy they keep you well informed with updates on your orders, come well packaged
And they always notify you when a product is in stock.
Very happy customer and very happy huskies

Saturday, 25 June 2022  |  Julie

Been buying raw food for a few years, always great reliable service, quality products, our dogs are more than happy.

Wednesday, 22 June 2022  |  Kieran

Normally if i feed my dog the beef or chicken on its own he is fine, with this batch of beef and chicken complete his waste started out solid but very dark almost black, and then it turned into diarrhoea. I will try adding in some more bone, like chicken necks to see if this counters

Chicken wings
Wednesday, 22 June 2022  |  Delia

Great top up on order. Good value

Excellent product
Tuesday, 21 June 2022  |  Tracey

3 Labs all happy and healthy

duck necks
Monday, 20 June 2022  |  Denise

great treat natural and dogs love them

complete beef & chicken
Monday, 20 June 2022  |  Denise

dogs love it, great for teeth, great value for money

Sunday, 19 June 2022  |  Lisa

Dogs love it and good that it contains vegetables. Cant get them to eat veg but they dont notice it in this mix and lap it up.

Natural product
Sunday, 19 June 2022  |  Jane

First time purchase of these. I was recommended by a friend. Both dogs love them. I'd much rather use a natural product to worm. Early days but they seem to be doing the job.
As usual quick and efficient delivery, thank you.

Saturday, 18 June 2022  |  Les

Can't fault the product and the dogs love it as with all the items I order.
The disappointing thing is the delivery people let you down the order leaves you all together and is then split over 2 days the first part arrived partially defrosted and yes I know it states on you delivery info that it is safe to refreeze and I accept that but the second part of the same delivery a day later and the items are defrosted it was just a 22lb X2 bag of mince and there was no way to separate the blocks because it was one big block and it was thrown away with the add on sprats which were completely defrosted as well I was not happy to refreeze and Yes I know you say it is safe but I don't think so and my dogs deserve better such a shame

Turkey mince
Saturday, 18 June 2022  |  Wendy

As always- quality consistent no frills healthy food. Totally recommend thus mince!!!!

Lamb mince
Saturday, 18 June 2022  |  Wendy

Lovely quality
I like to vary meats as I believe itís good for dogs to have different tastes and textures.
Totally recommend this mince

Salmon mince
Saturday, 18 June 2022  |  Wendy

This is the first time I have tried salmon mince from yourselves and sadly I must admit that I am not overly impressed with it
once it was defrosted there was a huge amount of water in the container - almost as much fluid as fish!!!
All the other mince I have had over the years is just that- mince- just meat
so basically I was paying for water
one of my dogs really didnít like it at all
the others eat it because they will pretty much eat anything
I will not be buying it again

Saturday, 18 June 2022  |  Josie

Brilliant food for an old dog. Giving him the complete meal he needs. It was defrosted on delivery and so would benefit with additional insulation or ice blocks or delivered before 12noon. Arrived at 5.30pm. Id pay more for guaranteed delivery in the morning.

Minced Green Tripe.
Thursday, 16 June 2022  |  IAN

Dogs love it and the blocks are so convenient Cannot praise the product or the ordering system enough.

A favourite
Wednesday, 15 June 2022  |  Marilyn

My dog loves this lamb tripe.
Healthy option.

Didnít smell fresh
Tuesday, 14 June 2022  |  Tracey

The chicken wings smelt bad when defrosted. I wonít buy this product again. Itís a shame as the chicken carcasses always smell fresh.

She really does love it.
Tuesday, 14 June 2022  |  Paul

Excellent quality.

They love it
Monday, 13 June 2022  |  Carole

Both thoroughly enjoying this

They love it
Monday, 13 June 2022  |  Carole

But are enjoying this

Chicken, Bone and vegetables
Monday, 13 June 2022  |  Frank

Product seems to provide all the dogs' needs for both animals.
None left by them at any meal.
Priced reasonably for the mixture.
Handy block size.

OMG the dogs go mad for these!
Sunday, 12 June 2022  |  Leigh

My dogs canít get enough of these treats!! Once these come out the cupboard the excitement builds! Winner!

Sunday, 12 June 2022  |  C

My large breed dog loves the tripe. Very good delivery service . Although the last 2 deliveries have been after 5pm and the meat has pretty much defrosted and the boxes are full. I am always in too take the food in, so it's not that it has been left on the doorstep. I think it could need something else to help keep the meat frozen.

Turkey with bone and offal complete
Sunday, 12 June 2022  |  Nat

Excellent product, my dogs love it 5 ⭐️⭐️⭐️⭐️⭐️

Great product for a great price
Saturday, 11 June 2022  |  Claire

Really good quality my dog loves it.

Fabulous product - no complaints from owner or dogs!
Saturday, 11 June 2022  |  Angela

The product is great. We switched our older dog ( now 9) over to raw meat diet from age 2 after skin allergies to ďkibble based ď food as he was needing steroid injections. Now heís itch free - no injections and we supplement with Salmon oil and veggies. Our 1 year old had been on this since he arrived and both are thriving. We also get the Complete too from here - itís great!!

Excellent in all respects
Saturday, 11 June 2022  |  April

User friendly website, prompt efficient dispatch and a product my dogs eat with gusto. Thank you!

Spot on - They Love It!
Saturday, 11 June 2022  |  Rachael

I regularly order from they love it as the prices are good and all of my dogs love raw food - they especially love a chicken wing thrown in 👍 I love that we can keep the 'dogs' freezer topped up with food at an affordable price. Thank you

Turkey complete
Thursday, 9 June 2022  |  Judi

Get it when available as good quality complete mince.

Ground lamb
Thursday, 9 June 2022  |  Judi

Quality mince in soft texture. Smaller chunks. A lovely change from normal mince and dogs love it.
Doesnít go very far as finer but worth it

Happy dogs
Tuesday, 7 June 2022  |  Margaret

Excellent service, canít fault it. Dogs are loving the complete beef and chicken mix. The rabbit ears are a hit too plus the frozen fish they have as a daily treat.

Absolute winner!
Monday, 6 June 2022  |  Jules

These are just what I had been looking for to add some omega to my boys diet. He hardly comes up for air when given these so I am guessing that is a thumbs up from him. Will definitely be ordering again - just need to make room in the freezer! Thank you They Love It - so pleased we were recommended to you, you have acquired a very happy customer.

Lip smackingly good
Monday, 6 June 2022  |  Jules

The sprats have gone down a treat - great for adding those omegas for healthy skin - definitely will be ordering again. Thank you They Love It!

Monday, 6 June 2022  |  Jules

Very happy with my order - not a scrap left at meal times, I just throw in a few veg to supplement and bingo! Will definitely be ordering again as far more cost effective than buying individual portions from my local pet store. Just make sure you have space in your freezer. Thank you They Love It!

Dried chicken and salmon slices
Monday, 6 June 2022  |  Jayne

This is the first time I bought these, certainly wonít be the last.
My great Dane has a very sensitive stomach , he. Is raw fed and I have to be very careful what I can give him, so I always try things very carefully at first but these have gone down a treat. This will be added to our regular order from now on.

Cats love Chicken complete mix
Sunday, 5 June 2022  |  Sheila

Purchased several times for my ragdoll cats and especially loved by the younger ones. Can be easily mixed in a blender with some kitten milk to make a paste.
Minimum waste on plastic packaging also helps with lower cost.

Good product
Sunday, 5 June 2022  |  Deborah

The seem to enjoy it Ö itís not too fatty
a good mix of of both meats
I would buy again

Beef chunks
Sunday, 5 June 2022  |  Paul

Good value and my crazy Weimaraner loves it😊

Sunday, 5 June 2022  |  Linda

My dogs love this. It has encouraged my fussy eater to eat. Good quality. Thank you.

Saturday, 4 June 2022  |  James

My dogs always look forward to meal times. Never leave a crumb unlike with other brands. We have used they love it for the last 5 years. ⭐️ ⭐️⭐️⭐️⭐️

My Danes adore it!
Saturday, 4 June 2022  |  Nicola

This beef Paddywack is a favourite treat of my 5 Great Danes!
Comes in nice big pieces which can be easily cut down for smaller dogs.
I feed it raw or air dry it in a dehumidifier. Fed either way it lasts them longer than a few minutes and is great for getting them to chew.

They love it On the lawn for half a day chomping away
Saturday, 4 June 2022  |  Terry

A very sunny day now 😎 asleep on the lawns I think l will join them. The bones fresh and and goen in 4 hours .

Great product
Thursday, 2 June 2022  |  Jo

These are very large & great quality. Perfect for our labrador. Keeps her happy & occupied for a long time.

Too dry?
Wednesday, 1 June 2022  |  Keith

I found this to be too dry but dog seems to like it.
Great delivery.