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The shop is open but please note that due to the size of our shop, only 1 person (or 2 if you are together) will be allowed in at any one time and you will need to wait outside until the shop is empty before you can enter.

There is hand sanitiser on the wall on the right hand side as you enter and you will be required to use this upon entry and exit.

​Face coverings must be worn inside the shop at all times.

The shop closes at 1:25pm for lunch and reopens at 2pm except on Mondays when the shop does not shut for lunch but closes at 3pm

Congratulations to our CRUFTS 2019 Winners - Powered by They Love It!

PLEASE NOTE our new phone number with one change of digit from the old number

01268 356015


Well done Jill Cranfield 

Best Puppy Bitch winner at Crufts and Best Puppy in Show at the South Western Great Dane Championship Show

Totally reared from 2 weeks old on 'They Love It' raw dog food!



Attention Local Customers!


Please note that the shop closes at 3pm sharp on Mondays as we have to collect our children. Please make sure you arrive in plenty of time to complete your order by 3pm so that we can close the shop at 3pm sharp. Thank you

Do you live local to us? If so, you can make huge savings on the packaging costs by collecting from us

Just create an account on the website if you don't have one already, then click below to be added to the collection group

I have created an account, please add me to the collection customer group

Once you login after being added to the group, you will see a new option appear at the top of the left hand menu for Collection from Benfleet

On Site Shop Opening Hours

Monday 9:30am - 3pm

Tuesday to Thursday 9:30am - 5pm

Friday 9:30am - 4pm

Saturdays from 9:30am to 2pm


Office opening hours 01268 356015

Monday to Friday 9am - 3pm*

*The shop may answer the phone after these times if they are able to but it is best to email us after 3pm and we will attend to your email the next working day


The office is closed on Saturdays, Sundays and Bank Holidays
Phone calls and emails will not be monitored during this time

You can call the shop on the main number 01268 356015
on a Saturday between 9:30am - 2pm

If there is no answer please try again later as the  shop gets very busy and the staff cannot answer the phone whilst attending to customers, or the best way to contact us is to email us on and we will attend to your email on the next working day

Postal Delivery

Order by *10pm Sunday for guaranteed dispatch on Monday. We send it out on a Next Day Delivery via DPD and it should arrive between 8am-6pm but we cannot guarantee the delivery day once it is with DPD. However, it usually arrives on time.

(we may send out orders on Monday that were ordered up until 8am on Monday depending on the amount of orders)

Order by 8am Tuesday to Wednesday for same day dispatch

Order by 10am Thursday for same day dispatch


The 'Next day by 12pm' delivery option is available up until 10am Monday to Thursday for same day dispatch

No post goes out on Friday, Saturday or Sunday

No deliveries on Saturday, Sunday or Monday


Click here for Postal DELIVERY INFORMATION

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Recent Blog Posts
Saturday, 7 July 2018  |  theyloveit
Monday, 21 May 2018  |  theyloveit
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2 CommentsSunday, 21 January 2018  |  theyloveit
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Benfleet, Essex SS7 4PY

6 CommentsSaturday, 20 January 2018  |  theyloveit

All of our products are suitable for Working Dogs

Latest Reviews
German Shepherd happy now
Tuesday, 20 October 2020  |  Paul

First time my fussy dog has had this and she loves it. If she keeps this up I shall be coming back for more as she has always been a problem eater.
Delivery service was good too.

Great Stuff!
Tuesday, 20 October 2020  |  Lisa

Very pleased with the product. Our puppy loves it. Service was prompt.

Spot on..just what the owner ordered
Tuesday, 20 October 2020  |  Rob

Excellent service, top Company. My dog has been on this food for ages, initially starting with the chicken and bone mix and now I've upgraded him to include the offal. His coat is magnificent, teeth and health great. GO and buy it. What you waiting for?

Dried chicken sausages
Tuesday, 20 October 2020  |  Angela

Pup loves them! Great service as always.

Minced chicken
Monday, 19 October 2020  |  Kathryn

10 stars start to finish .from recommendation from Facebook easy to select easy to order .delivered after 2 days.comes in convenient polystyrene boxes .dogs love it .couldn't the out quick enough for them .great sevice great product all round great .thank you from kathryn wiseman

Minced Beef Tripe
Sunday, 18 October 2020  |  Sharon

My first time of ordering from theyloveit and was very impressed,delivery was on time,product well packaged and as tripe goes it it a quality product that my dogs wolfed down! Highly recommend

Lamb Breast / Rib Bones
Sunday, 18 October 2020  |  Trevor

Very meaty with soft bones, he loves these as a treat

Minced Pure Green Lamb Tripe
Sunday, 18 October 2020  |  Trevor

Our dog absolutely loves this, great product

Great dog food!
Sunday, 18 October 2020  |  Jacqueline

I love that my dogs love the food from this company, it is good value, well packaged and delivered fast!

Very watery
Saturday, 17 October 2020  |  Cilla

Thought we would treat our Dog max to some salmon

Itís very watery and slushy and he didnít eat it nor would my cats
Wouldnít recommend

Not good for smaller dogs!
Saturday, 17 October 2020  |  Antonia

I bought this as the minced beef wasnít available. Itís great stuff for big dogs Iím sure but they are very large chunks. Iíve had to try and cut them for my Whippets and terriers. Very difficult job. Tough as boots to cut.

Paddywhack heaven!
Saturday, 17 October 2020  |  Raymond

Our husky Ghost is in love with these, mostly enormous, we give them frozen to slow him up them otherwise They are gone in minutes, when thawed he loves to play tug with them!

Not great
Tuesday, 13 October 2020  |  Sarka

Boneless minced chicken - itís like a sticky paste. My dog doesnít enjoy eating it, but luckily he does it eat when mixed with other things. I wonít buy this again.

Great treat
Tuesday, 13 October 2020  |  Jean

Dogs loved these wings and they were a good size great value for money

Monday, 12 October 2020  |  Carolyn

Excellent my dogs love it highly recommend

Chicken Carcases
Sunday, 11 October 2020  |  Allan

First class product and delivered on time!

Chicken heart's
Sunday, 11 October 2020  |  Rachel

Should order these more often. Individual frozen little blocks which makes it easier to split up and store so your not using it all at once and went down a treat with the boys.

Chicken carcass
Sunday, 11 October 2020  |  Rachel

Always happy with the service from They Love It and the carcasses came frozen and bagged too which saved me a job.

Beef chunks
Sunday, 11 October 2020  |  Melissa

The beef chunks made my stomach turn with the extra fatty parts and the various offal. Overall my dog enjoys the beef chunks but I wouldn't choose this option again as handling it myself wasn't pleasant.

excellent product
Sunday, 11 October 2020  |  Jeff

always very happy with all my purchases,very quick delivery,good quality food and service.

Beef Chunks
Saturday, 10 October 2020  |  Peta

This was my first order and I am really pleased with the service and the quality of the meat. My dogs are very happy and will be ordering again. Thank you.

Minced duck
Saturday, 10 October 2020  |  Wendy

Again excellent meat our dog loves it ant thrives never an upset tummy whichever meat we choose clean teeth as comment on by the vet at annual checkup good weight not to fat shiny coat I would never buy from anywhere else this is the best

Puppy weaning
Saturday, 10 October 2020  |  Carole

Very good product

first time feeding raw
Thursday, 8 October 2020  |  Sindy

Esther and Reggie are really enjoying their raw feeding experience very impressed withbthe quality ...and the service so far has been spot on will be ordering again soon ..

Great value and quality!
Tuesday, 6 October 2020  |  Jacqueline

Having gone back to raw feeding, I have tried a few different sources - these are without doubt the best for both value and quality!

Mars inhales....
Tuesday, 6 October 2020  |  Shannon

My dogs absolutely love this, we think it stinks but they think itís heaven. They do so well on it hardly, any mess and lovely shiny coats.

Great service
Monday, 5 October 2020  |  Roger

Great products great staff that means happy dogs and happy owners

Great rib bones
Monday, 5 October 2020  |  Katherine

My 18. month old lab/collie loves these bones more than any other bones so far. Great size for him - not too massive and easy to store. Will be getting again.

Brilliant quality, excellent price, pup loves it.
Monday, 5 October 2020  |  Katherine

Brilliant quality, excellent price, pup loves it.

My dog loves them!
Monday, 5 October 2020  |  Farran

Our Cocker spaniel loves these, and they are good value for money.

Amazing as Ever
Monday, 5 October 2020  |  Sarah-Jane

Have been ordering food from TLI for a good number of years. Service has always been excellent, never once had reason to call until this delivery and was dealt with brilliantly. Nothing was too much trouble. Dogs love everything that comes. Chicken Wings just being the staple!

Wasnít for me
Monday, 5 October 2020  |  Christine

Never bought this dogs eat it like it was their last meal but didnít chew it.gave it defrosted and frozen..swallowed it.Funny tummies after but never have this with their raw food from you.Will not buy again ,thought it would be a good chew.

Tripe Order
Sunday, 4 October 2020  |  Mark

Quick delivery, excellent service... highly recommended

Too rich
Saturday, 3 October 2020  |  Emma

My pup had runny, tarry stools on this complete. Far too much secreting organs in it for her. All other completes have been fine though.

Pup canít get enough.
Saturday, 3 October 2020  |  Emma

Great product. My pup wolfs it down. Itís a good consistency and not mushy. I will be buying this again.

Happy dog
Saturday, 3 October 2020  |  Emma

Thanks, my dog loves them! Arrived on time, well packaged. Recommended

Lamb complete
Thursday, 1 October 2020  |  Vicky

Food is really enjoyed by my dog
There is obviously a high quality of Co tents as very little waste from other end ( dog poop is easy to pick up as dry and small in volume)
Very efficient service from order to delivery

Lots of bones
Wednesday, 30 September 2020  |  V

Loads of bones. Arrived frozen and I was able to pry them apart to separate into meals and store. The dog was very excited but immediately buried them in the garden. So. I think that was a seal of approval from mrs fussy pants

They really do love it!
Tuesday, 29 September 2020  |  Julie

Kept them nice and busy for a while!

Minced chicken with bone
Tuesday, 29 September 2020  |  Georgia

My dogs love this raw food . I have been ordering from here for a while now I only just noticed there is a bulk bye option which I ordered because I have 3 dogs . I now have 3 freezers full of food for my dogs . And it arrived the next day #winning
Thank you to the amazing they love it team excellent service as always

Service excellent
Monday, 28 September 2020  |  Michael

Havenít tried the product yet ,
But if itís up to the standard of there other meats it will be fine.

beef & chicken mix
Monday, 28 September 2020  |  Mary

Excellent service thank you. My dog says I love this mix and all the other raw meat I have had from you. yum. woof.

Monday, 28 September 2020  |  Julie

Took a while to realise there were different tripes..
I have 3 dogs and they all like different things so its ideal to chuck a new flavour in with their usual chicken and tripe.. they seem to love it!!!

Sunday, 27 September 2020  |  Keith

I pay
You deliver
Dog eats it
All ok

Nom, Nom, Nom
Saturday, 26 September 2020  |  S

The dogs insisted I report back on these.... easily cut into smaller sections and they make a fabulous treat to occupy the fur babies, with never a scrap left, they devour the lot, happy pupsters 🐶 happy owners😍

Tripe at its best
Saturday, 26 September 2020  |  Amanda

Brilliant food our boxer woofs it down

Best treat ever
Saturday, 26 September 2020  |  Don

These chicken feet are an excellent treat,healthy and nutritious, excellent value

Lamb rib bones
Monday, 21 September 2020  |  Lesley

Excellent service.

Sunday, 20 September 2020  |  Tracy

Not happy with this food. It has no texture, it's like purťe.

Chicken Carcasses
Sunday, 20 September 2020  |  Alan

Very pleased with product and good value for money also prompt delivery service.