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Have a question?

Did you know that the majority of questions can be answered instantly without the need to speak to us by using our online Knowledge Database which can be found at the bottom left of the screen. Just click HERE and ask your question, from Raw Feeding advice to when will a product be back in stock, the answers are there!

Blog Headlines: 
New Block size for Postal Mince


From Monday 25th April, all Postal orders of mince will be cut into 20 blocks per 10kgs, approx 500g per block rather than approx 416g per block for 10kgs/24 blocks previously and approx 666g per block/30 blocks for 20kgs previously

Buying 2 x 10kgs of the same product will be eligible for a discount and the 20kgs price will still be the same as the current 20kgs price but you will buy in 10kgs amounts rather than 20kgs amounts.

For the time being Click & Collect mince will remain at 10 blocks (approx 1 kg per block)




Click & Collect Service!

Do you live local to us? If so, you can make huge savings on the postage & packaging costs by collecting from us

Just create an account on the website if you don't have one already, then click below to be added to the
Click & Collect group

Please arrive no later than 15 mins before closing to collect your order

Once you login after being added to the group, you will see a new option appear at the top of the left hand menu for Click & Collect

On Site Shop Opening Hours

Monday 9am - 3pm

Tuesday 9am - 5pm

Wednesday 9am - 5pm

Thursday 9am - 5pm

Friday 9am - 4pm

Saturday 9am - 2pm

Please note: You cannot call or email the shop directly. All phone lines come through to the office and only during office opening hours. You cannot reach us by phone on a Saturday.

Office opening hours

01268 356015

Monday to Friday 9am - 3pm*

We are so incredibly busy, please ONLY call us if absolutely necessary.

Live stock levels are shown on the website, you do not need to call us as we will tell you to look at the website

Online Chat is open 9am-3pm Monday to Friday but is usually open outside of these hours too

The best way to contact us is to email with your enquiry as we check emails regularly throughout the day both during opening hours and outside of hours

If you wish to contact us outside of office hours please email us as emails are checked intermittently and we will attend to your email as soon as possible



The office is closed on Saturdays, Sundays and Bank Holidays
Phone calls will not be monitored during this time but emails are checked intermittently



Vacancies at They Love It Raw Dog Food


Are you interested in joining our growing team?

Are you fit and healthy, able to lift and can work well as part of our friendly team?

We are looking for more staff to join the team at our Benfleet Factory with immediate start comprising of a 1 week paid trial. 

Good rates of pay, paid weekly. Holiday pay included

Hours 7:30am to 4:30pm Monday to Friday. Work also available on a Saturday

If you would like to do a week's trial, please drop in and see us at:

They Love It Ltd
6-8 Parsons Road
Manor Trading Estate

Or use our LIVE Chat at the bottom of this screen to speak to us

Or call us: 01268 356015

Or email us:

No longer able to ship to Ireland

The UK government has confirmed that the carriage of food and perishable items to Northern Ireland is now classified as Prohibited and Restricted from 1st January 2021.  As such DPD are unable to offer a delivery service into Northern Ireland for these items with immediate effect. 

Unfortunately, parcels sent to Northern Ireland containing these products will be stopped at our hub facility and returned.

Postal Delivery

Order by *10pm Saturday for dispatch on Monday subject to stock availability or any unforeseen problems

We send it out on a Next Day Delivery via DPD and it should arrive between 8am-6pm but we cannot guarantee the delivery day once it is with DPD. It can sometimes take 48 hours to reach you, however it usually arrives on time.

Order by 8am Tuesday to Wednesday for same day dispatch (subject to stock availability)

Order by 10am Thursday for same day dispatch (subject to stock availability)

No post goes out on Friday, Saturday or Sunday

No deliveries on Saturday, Sunday or Monday


Click here for Postal DELIVERY INFORMATION


Recent Blog Posts
Friday, 6 May 2022  |  theyloveit
Tuesday, 3 May 2022  |  theyloveit
Wednesday, 23 March 2022  |  theyloveit
Wednesday, 23 March 2022  |  theyloveit

Don't worry, it's still available. You just order it differently now as it's easier for us to keep track of stock at our end doing it this way.

You just add multiples of the 20kgs to your basket and it calculates a discount at checkout

Saturday, 12 March 2022  |  theyloveit
Saturday, 26 February 2022  |  theyloveit


We now have a new Click & Collect service where you can buy online and collect instantly!

Click here to join!


Saturday, 26 February 2022  |  theyloveit
Thursday, 27 January 2022  |  theyloveit
Saturday, 7 August 2021  |  theyloveit

It is often the case that your order doesn't come through to us but payment is showing as pending on your bank account. Find out why.....

3 CommentsFriday, 15 January 2021  |  theyloveit

The quickest way to be notified of when a product is available is to use the 'notify me when back in stock' option on the product and then you will receive an email as soon as it goes back on. You need to click on the product to see this information, it does not show on 'Quick View'.

In most cases, the expected date is shown on the product as the 'release date'. If there is no date or the date is an older date, this means that we don't know the expected date as yet.

Featured Products
Beef & Chicken COMPLETE 10kgs/20 x approx 500g Blocks - Working Dog

Beef & Chicken COMPLETE 10kgs/20 x approx 500g Blocks - Working Dog£28.00  (89)

COMPLETE Meal 80/10/10

Add multiples of 10kgs of the SAME product for discount!

Minced Chicken with Bone - approx 500g blocks  Working Dog

Minced Chicken with Bone - approx 500g blocks Working Dog£23.00  (83)

Add multiples of 10kgs of the SAME product for discount!

Please note: This is NOT A COMPLETE MEAL. A complete meal requires 10% offal added to it. This product is suitable for those who wish to DIY their meals

Lamb Neck Bones 8kgs

Lamb Neck Bones 8kgs£24.00  (10)

Chicken, Bone & Offal COMPLETE 10kgs/20 x approx 500g Blocks - Working Dog

Chicken, Bone & Offal COMPLETE 10kgs/20 x approx 500g Blocks - Working Dog£27.00  (67)

COMPLETE Meal 80/10/10

Add multiples of 10kgs of the SAME product for discount!

All of our products are suitable for Working Dogs

Latest Reviews
Love It
Sunday, 22 May 2022  |  Stephen

Great company to deal with from start to finish.
Fast delivery, and goods received are as described and the dogs love it 🐶🐕

Beef chunks
Sunday, 22 May 2022  |  Robert

Good solid beef chunks cut it to suit the size of your dog.

Minced chicken with veg
Sunday, 22 May 2022  |  Robert

Excellent this chicken has all the veg your dog would want my dog loves it.

Mince with bone
Saturday, 21 May 2022  |  Karen

I have been buying this for years great value an the dogs love it

Treats looks nice
Saturday, 21 May 2022  |  Gitana

The treat looks really nice, but Lucky
not really in to it, I hope she will try it later.

Nice treat
Saturday, 21 May 2022  |  Gitana

Lucky loves the treat, she enjoys so much.

Mince chicken with bone
Saturday, 21 May 2022  |  Kathryn

Ordered was easy to do .recieved order confirmation arrived when stated and also delivery driver texted to give me a time slot .value for money even though a bit dearer than last time .but the cost of everything has gone up .overall 5 stars my dogs LOVE IT

Enjoying this new taste
Wednesday, 18 May 2022  |  Nathalie

Caesar is enjoying this new taste though not as much as the Beef or Chicken which seem to give him better digestion.

Dogs raw food
Tuesday, 17 May 2022  |  Janet

Both my dogs lov this food highly recommended it

Chicken bone and offal compleat
Tuesday, 17 May 2022  |  Julie

Great company to deal with. Fast and reliable absolutely 💯 we are very happy at Tyrodal Dalmatians

Excellent service
Tuesday, 17 May 2022  |  Michael

They love it service second to none every time I order itís delivered quickly this also includes there partners DPD always here within the time stated thanks teams

Great Product would recommend
Tuesday, 17 May 2022  |  Sandra

Great Product would recommend my dogs loved it.

Great Product would recommend
Tuesday, 17 May 2022  |  Sandra

Great Product would recommend my dogs loved it.

Minced chicken with bone
Tuesday, 17 May 2022  |  Susan

Excellent quality and delivery

Great product, great company
Tuesday, 17 May 2022  |  Diane

As always top quality product, from a quality company

Complete mince
Tuesday, 17 May 2022  |  Debra

Been shopping with they love it for several years, lots of variety and it never disappoints. My dogs love it

Fantastic as always.
Tuesday, 17 May 2022  |  Caroline

Quality product, a great price and a very efficient service, my dog is very happy.

The only thing on my wish list that isn't provided is weekend delivery as we work Monday to Friday, I would happily pay extra for the convenience of weekend delivery.

The product, price and service can not be faulted though.

Best complete
Tuesday, 17 May 2022  |  Julie

My dogs just love this.

Amazing service
Monday, 16 May 2022  |  Fay

The ordering process is spot on, being able to choose delivery date is super, prices are good too

They love it!
Monday, 16 May 2022  |  Christine

We have been ordering food for our dogs for a couple of months now. The website is easy to navigate, ordering is simple, the service and delivery are very efficient and the price is reasonable too. Our two dogs love the food and are looking really healthy on it, lovely shiny coats and good for their digestion too.

Marley does indeed 'Love it'
Monday, 16 May 2022  |  Andrew

Marley is enjoing her food and as an owner it is good to know that it is as natural as possible and is giving her all the nutrition she needs

Very happy
Monday, 16 May 2022  |  Lynn

First time I have bought this turkey. I will be ordering more it looks good and the dog loves it.

They loved it
Monday, 16 May 2022  |  Iris

Very dark in colour but one dog bowl empty before I put the other one down, definitely a future buy.

Liver sausage
Monday, 16 May 2022  |  Alison

Dogs enjoyed them but rather hard and crumbly when cutting up

Smelly fish 😁
Sunday, 15 May 2022  |  Ann

Dogs love these.
Good size and definitely a fair price .
Thank you.
Be ordering again soon.

Sunday, 15 May 2022  |  Ann

Service is and was great, second time we have ordered from here.
Comes well packaged and delivered on time

Lamb and Chicken complete
Sunday, 15 May 2022  |  Elaine

My dogs all love the products from they love it . The meat always is good quality nothing is ever left in the bowl. I have tried other raw providers but canít find anything that suits both my dogs needs and the service ie up dates on delivery, always helpful on the occasions Iíve had to phone them.

Good food, great service!
Sunday, 15 May 2022  |  Rachel

Turkey boneless has a pate like texture, I will be using this to stuff kongs as well as feeding as a meal. My dogs loved it. Great service, I love that the meat comes with no packaging, no plastic waste and no more stinky bins! So glad I found this company, free delivery, no plastic waste packaging, excellent value for money and great food. Whatís not to like? Keep up the good work!!

Good all round complete
Sunday, 15 May 2022  |  Rachel

Great texture, my dogs love this!

Long lasting
Sunday, 15 May 2022  |  Rachel

These are great. Takes my Rhodesian Ridgeback about 15 mins get through one of these and thatís a winner in my book. Will be ordering these again for sure!

Green lamb tripe
Sunday, 15 May 2022  |  Rachel

Stinks to high heaven, just as all good lamb tripe should! Great texture, the dogs wolfed it down.

Fabulous treat
Sunday, 15 May 2022  |  Rebecca

I brought some salmon and chicken slices to try. My dog loves them, worth a try x

Not quite there
Sunday, 15 May 2022  |  Max

Smallest was 330gms, largest was 685gms so not there yet still lots of cutting needed, but Leo loves the meat so all was worth it. Also not sure about the price increase.

Pure Ground Lamb 10kgs
Sunday, 15 May 2022  |  Mairita

Fantastic dog food, good quality , arrived on time, puppies loves it!!

New order
Saturday, 14 May 2022  |  Nat

Fantastic products

Good quality and delivery
Saturday, 14 May 2022  |  Helen

Our dog loves the complete food - always delivered on time and in good sized blocks to defrost in the fridge

Not for my fussy lot!!
Saturday, 14 May 2022  |  James

Bought these as a treat for my three Malamutes, sadly not one of them liked these, they dropped them on the floor and walked off in disgust. They wont go to waste though, as I will be handing them over to my friend who has a German Shepherd who loves this sort of treat. As for my fussy lot, we will be trying other treats and chews from you in due course.

A big hit
Saturday, 14 May 2022  |  James

These are a big hit with my three Malamutes and value for money, as our butcher shop closed down when the owner retired a few years ago, the only place I could get bones was from a local supermarket, the beef bones cost nearly 4 for a pack of 3 bones, and marrow bones started at £6 for one or two, so these are a cheaper way of buying them and delivered to the door too, also being frozen I can take them out and let them defrost when required, so a big hit all around. One happy owner and a big thank you from Loki, Lilly and Rosey three very happy Malamutes!! Will be buying again!!

Dog 🐶 bones.
Saturday, 14 May 2022  |  Tracey

First class service from start to finish. Highly recommended and the dogs are happy too 👌🐶👌

Saturday, 14 May 2022  |  Edwina

loved by all dogs--natural product & obviously delicious; using in place of unnatural teeth treats

Saturday, 14 May 2022  |  Edwina

The dogs loved them--very fresh when defrosted--no fishy smell. Full of goodness.

Frozen sprats
Saturday, 14 May 2022  |  Fiona

Fantastic c, easy and nutritious snacks for my little dachshund. He loves them.

Saturday, 14 May 2022  |  Sally

Excellent service. Gr8 value will be ordering again.

Lamb Tripe
Saturday, 14 May 2022  |  Wanda

So please with choosing my delivery date, my only criticism is I normally get my delivery in the morning but this time it came at 5:30 and a lot of my order had defrosted and was soft and mushy

Saturday, 14 May 2022  |  Terry

My two Irish Setters love this, we always buy the Tripe and another complete range each month and they always look forward to their meal. Great products, great price and great delivery.
Never had a problem.

Always great!
Thursday, 12 May 2022  |  Jane

Whatever I purchase (and Iím a frequent shopper) always great value - our #GSDsLoveIt

Amazing quality!
Wednesday, 11 May 2022  |  Lucy

My dog enjoys her mince/complete food very much! Will be ordering again

I recommend this shop to all dog owners!

Great bargain and my dog loves them!
Wednesday, 11 May 2022  |  Lucy

My dog loves a pig ear!

my dog loves it
Tuesday, 10 May 2022  |  Kevin

first time my boy has had raw dog food and he loves it

Tuesday, 10 May 2022  |  Cynthia

Dogs love it, and the size of the blocks makes it easier to store in the freezer.