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Have a question?

Did you know that the majority of questions can be answered instantly without the need to speak to us by using our online Knowledge Database which can be found at the bottom left of the screen. Just click HERE and ask your question, from Raw Feeding advice to when will a product be back in stock, the answers are there!

Blog Headlines: 
Why is everything out of Stock?


We're selling stock faster than we can actually produce it at the moment. This has been a knock on effect from the 3 bank holidays which have set us back and a sudden influx of new customers. We don't advertise anywhere, all of our sales are by word of mouth so we cannot slow it down even if we tried.

We are at our maximum storage and working capacity so please bear with us, we will catch up.

The website is the most accurate way to view stock. It is updated live when restocking occurs and it is more up to date than calling or emailing us so please view the website for all stock levels


New Block size for Postal Mince


From Monday 25th April, all Postal orders of mince will be cut into 20 blocks per 10kgs, approx 500g per block rather than approx 416g per block for 10kgs/24 blocks previously and approx 666g per block/30 blocks for 20kgs previously

Buying 2 x 10kgs of the same product will be eligible for a discount and the 20kgs price will still be the same as the current 20kgs price but you will buy in 10kgs amounts rather than 20kgs amounts.

For the time being Click & Collect mince will remain at 10 blocks (approx 1 kg per block)




Click & Collect Service!

Do you live local to us? If so, you can make huge savings on the postage & packaging costs by collecting from us

Just create an account on the website if you don't have one already, then click below to be added to the
Click & Collect group

Please arrive no later than 15 mins before closing to collect your order

Once you login after being added to the group, you will see a new option appear at the top of the left hand menu for Click & Collect

On Site Shop Opening Hours

Monday 9am - 3pm

Tuesday 9am - 5pm

Wednesday 9am - 5pm

Thursday 9am - 5pm

Friday 9am - 4pm

Saturday 9am - 2pm

Please note: You cannot call or email the shop directly. All phone lines come through to the office and only during office opening hours. You cannot reach us by phone on a Saturday.

Office opening hours

01268 356015

Monday to Friday 9am - 3pm*

We are so incredibly busy, please ONLY call us if absolutely necessary.

Live stock levels are shown on the website, you do not need to call us as we will tell you to look at the website

Online Chat is open 9am-3pm Monday to Friday but is usually open outside of these hours too

The best way to contact us is to email with your enquiry as we check emails regularly throughout the day both during opening hours and outside of hours

If you wish to contact us outside of office hours please email us as emails are checked intermittently and we will attend to your email as soon as possible



The office is closed on Saturdays, Sundays and Bank Holidays
Phone calls will not be monitored during this time but emails are checked intermittently



Vacancies at They Love It Raw Dog Food


Are you interested in joining our growing team?

Are you fit and healthy, able to lift and can work well as part of our friendly team?

We are looking for more staff to join the team at our Benfleet Factory with immediate start comprising of a 1 week paid trial. 

Good rates of pay, paid weekly. Holiday pay included

Hours 7:30am to 4:30pm Monday to Friday. Work also available on a Saturday

If you would like to do a week's trial, please drop in and see us at:

They Love It Ltd
6-8 Parsons Road
Manor Trading Estate

Or use our LIVE Chat at the bottom of this screen to speak to us

Or call us: 01268 356015

Or email us:

No longer able to ship to Ireland

The UK government has confirmed that the carriage of food and perishable items to Northern Ireland is now classified as Prohibited and Restricted from 1st January 2021.  As such DPD are unable to offer a delivery service into Northern Ireland for these items with immediate effect. 

Unfortunately, parcels sent to Northern Ireland containing these products will be stopped at our hub facility and returned.

Postal Delivery

Order by *10pm Saturday for dispatch on Monday subject to stock availability or any unforeseen problems

We send it out on a Next Day Delivery via DPD and it should arrive between 8am-6pm but we cannot guarantee the delivery day once it is with DPD. It can sometimes take 48 hours to reach you, however it usually arrives on time.

Order by 8am Tuesday to Wednesday for same day dispatch (subject to stock availability)

Order by 10am Thursday for same day dispatch (subject to stock availability)

No post goes out on Friday, Saturday or Sunday

No deliveries on Saturday, Sunday or Monday


Click here for Postal DELIVERY INFORMATION


Recent Blog Posts
Friday, 6 May 2022  |  theyloveit
Tuesday, 3 May 2022  |  theyloveit
Wednesday, 23 March 2022  |  theyloveit
Wednesday, 23 March 2022  |  theyloveit

Don't worry, it's still available. You just order it differently now as it's easier for us to keep track of stock at our end doing it this way.

You just add multiples of the 20kgs to your basket and it calculates a discount at checkout

Saturday, 12 March 2022  |  theyloveit
Saturday, 26 February 2022  |  theyloveit


We now have a new Click & Collect service where you can buy online and collect instantly!

Click here to join!


Saturday, 26 February 2022  |  theyloveit
Thursday, 27 January 2022  |  theyloveit
Saturday, 7 August 2021  |  theyloveit

It is often the case that your order doesn't come through to us but payment is showing as pending on your bank account. Find out why.....

3 CommentsFriday, 15 January 2021  |  theyloveit

The quickest way to be notified of when a product is available is to use the 'notify me when back in stock' option on the product and then you will receive an email as soon as it goes back on. You need to click on the product to see this information, it does not show on 'Quick View'.

In most cases, the expected date is shown on the product as the 'release date'. If there is no date or the date is an older date, this means that we don't know the expected date as yet.

Featured Products
Beef & Chicken COMPLETE 10kgs/20 x approx 500g Blocks - Working Dog

Beef & Chicken COMPLETE 10kgs/20 x approx 500g Blocks - Working Dog£28.00  (85)

COMPLETE Meal 80/10/10

Add multiples of 10kgs of the SAME product for discount!

Pigs in Blankets x10 *ADD on Item

Pigs in Blankets x10 *ADD on Item£6.00

Minced Chicken with Bone - approx 500g blocks  Working Dog

Minced Chicken with Bone - approx 500g blocks Working Dog£23.00  (79)

Add multiples of 10kgs of the SAME product for discount!

Please note: This is NOT A COMPLETE MEAL. A complete meal requires 10% offal added to it. This product is suitable for those who wish to DIY their meals

Chicken Wings 8kgs (17.6lb)  Working Dog

Chicken Wings 8kgs (17.6lb) Working Dog£30.00  (20)

Please Note: We cannot fit any ADD ON ITEMS in with this product

Dried Chicken Feet 500g *ADD in Item

Dried Chicken Feet 500g *ADD in Item£6.95  (12)

Chicken, Bone & Offal COMPLETE 10kgs/20 x approx 500g Blocks - Working Dog

Chicken, Bone & Offal COMPLETE 10kgs/20 x approx 500g Blocks - Working Dog£27.00  (59)

COMPLETE Meal 80/10/10

Add multiples of 10kgs of the SAME product for discount!

All of our products are suitable for Working Dogs

Latest Reviews
Tuesday, 10 May 2022  |  Cynthia

Dogs love it, and the size of the blocks makes it easier to store in the freezer.

Bigger blocks better
Tuesday, 10 May 2022  |  Sue

The blocks are only 500g as opposed to 750g which don’t work as well for us with 2 dogs. Apart from that They Love It!

As always great food delivered for the Hooch...
Tuesday, 10 May 2022  |  Jason

5 star , dog loves it , handy size blocks .
Been using company for years NEVER had a problem it's as simple as that.
Keep up the good work team.

Lamb neck bones
Monday, 9 May 2022  |  Bob

Bones came frozen and well packed.kept informed as to when they would be delivered .Will definitely use again.

My dog loves it
Monday, 9 May 2022  |  Lorraine

For me this is the best value dog food I buy. I usually buy the complete with offal but it wasn't available this time.
I love the minimal packaging. It is also the most pleasant smelling raw food of anything we have ever tried. It's also a great texture, not sloppy at all.
Highly recommended

Huge pack
Monday, 9 May 2022  |  Lucy

I didn't realise how many I would get in here for £15 - it is great value and my dog loves them!
They are like crisps for dogs!

Good quality product
Monday, 9 May 2022  |  Nicola

I purchased one box of beef chunks to see what the quality was like. I am pleased to say they are very good, lots of meat.
Having bought these from other suppliers in the past to find they are mostly skin with the meat scraped off and have a high water content once defrosted.
There is hardly any liquid when these chunks have defrosted.
I will definitely be ordering the Beef Chunks again along with other products from They Love It.
Came well packaged and still frozen, Excellent service.

Frozen sprats - healthy treat
Monday, 9 May 2022  |  B

My 2 dogs love these sprats. After coming home from work my 2 bundle each other to be the first to stand in front of the freezer, waiting for their reward for being left at home for a few hours. Convenient size and healthy snack/treat.

Great service and product
Monday, 9 May 2022  |  Don

Even with the shortage of products, I always find a varied menu for my mastiff, and the ordering/ delivery process is very user friendly, which is important to me, being in my seventies and not too computer savvy
Great work guys

Always good quality
Sunday, 8 May 2022  |  Anna

Excellent raw food - ordered over bank holiday weekend but dispatched in good time.
Both dogs love ‘they love it’

Great food
Sunday, 8 May 2022  |  Cheryl

This complete mince is perfect for my two Retrievers, who have big appetites! Great service, well packaged and fast delivery

Green Tripe
Sunday, 8 May 2022  |  Ann

Fab stuff, my dogs love it

Green beef tripe is so good, I almost want to have a portion myself
Wednesday, 4 May 2022  |  Jeff

But seriously……my dog loves the taste and he clearly enjoys his food more when I have some tripe in it. Great texture and not to pungent either……

Tuesday, 3 May 2022  |  Gordon

This is buy far the best pet food on the planet

pdp next day 1 hour slot is just perfect

they love it staff have always been so helpful and have give me first class advice regarding my huge dogs hand how to store and use the product

Even when i made a wrong order they love it sorted this out within minutes

And did help me with a token towards my next order very fair kind people
I have been with them for many years and never let down

You will not find a better product or better people to deal with


Chicken offal mix
Tuesday, 3 May 2022  |  Darren

Great service. And product. Our dogs love it
Easy to use service

Yak Bar
Tuesday, 3 May 2022  |  Deborah

Sadly my dog showed no interest in this. £6.95 wasted!

Well received
Tuesday, 3 May 2022  |  Iris

First time that my young dogs have had this variety and it’s being eaten without hesitation, makes a change from the chicken and turkey. Good that it doesn’t drip just have to be careful about it falling off the spoon as it’s crumbly

Raw dog food
Tuesday, 3 May 2022  |  Marc

Excellent as usual 👍👍

My greyhound loves them
Monday, 2 May 2022  |  Michelle

Great quality and my greyhound loves them. Pretty large too.

Dogs love it!
Monday, 2 May 2022  |  Pamela

My dogs love this product, excellent quality, well packaged for overnight delivery from the lovely drivers at DPD. Can highly recommend.

Great quality product
Monday, 2 May 2022  |  Pamela

Excellent quality product, only buy my dog food from ‘They Love It’
Packaged well for overnight delivery by the brilliant DPD team

New product sizing
Monday, 2 May 2022  |  Diane

I've been buying the no offal chicken with bone for many years now. I found your recent changes a bit confusing. I normally get delivered 4 boxes of large blocks for around £58. This time I managed to only order 3 boxes of small blocks for that price. I know there was a price increase fairly recently, but didn't think it had gone up by so much.

Minced chicken with bone
Sunday, 1 May 2022  |  Lesley

My dog loves this product and all of the complete food and treats from the shop. Such a great company, very helpful staff and I would highly recommend x

chicken, bone and offal, brilliant
Sunday, 1 May 2022  |  William

feeding this complete to my now 4 and a half month gsd puppy, been on it from eight weeks old, totally complete food he loves it, no tummy upsets whatsoever highly recommend.

My dogs love these!
Sunday, 1 May 2022  |  Clare

Great value for money, both my dogs love this product and as they are dried you can store them anywhere. I'll definitely be ordering more!

Portions seem smaller
Saturday, 30 April 2022  |  Elaine

I have been buying from they love it for almost 3 years and have been extremely satisfied with the product, however suddenly the size of the meat pieces seem smaller than before . Dog loves the meat however .

Quality is good
Saturday, 30 April 2022  |  Gary

As per usual the quality of the new. Product was very good my dog loved
The flavour.

Levies favourite
Saturday, 30 April 2022  |  John

My Golden Retriever always had loose motions from a pup but was recommended this product and it cured her virtually from day one.
We recently moved from Essex to Norfolk but now have it delivered.
Would definitely recommend it.

Very good!
Saturday, 30 April 2022  |  Ute

Good value for money, as little plastic as possible on the packaging, fast delivery and very good customer service - I recommend and the dogs love it!

Rib bones
Saturday, 30 April 2022  |  C

Dexter loves the rib bones they are great if we pop out as he gets through them over a couple of hours and keep him busy.

Raw chicken offal with bone
Saturday, 30 April 2022  |  Dawn

I order regularly off they love it.I find its the best raw product around my dogs love it very happy with the delivery service always on time will be happy purchasing off this company in the future thankyou.

Beef tripe
Thursday, 28 April 2022  |  Altay

Excellent product

Wednesday, 27 April 2022  |  Sharon

Millie loves these. Good price too.

Tuesday, 26 April 2022  |  Julia

Normally have the chicken backs but didn’t have in stock so got the carcass’s instead they were big enough to half.

Great product
Tuesday, 26 April 2022  |  Julia

Another great product from They Love It

Dogs love it
Tuesday, 26 April 2022  |  Julia

Great product it never lasts long in the bowl.

Excellent Value
Tuesday, 26 April 2022  |  Kenneth

As always easy order and collection and good value for money

Dogs enjoyed
Monday, 25 April 2022  |  Lesley

Nice, meaty neck bones as a treat for GSD and small crossbreed. Kept occupied for quite a while. Will purchase again when required.

Rabbits ears
Sunday, 24 April 2022  |  Don

First time that I’ve given these to my mastiff, absolutely loves them, definitely a “paws up “
Will be a permanent part of her weekly treat

Paddy's Frozen Fish
Sunday, 24 April 2022  |  Sandra

First time we've used theyloveit. Good customer experience from start to finish. Product quality very good. Will use again and recommend to others.

Dried Duck Wings
Tuesday, 19 April 2022  |  Cynthia

Dogs usually have dried chicken feet but I find that a little variety is good for them. They love these!!

Dried Sea Jerky
Tuesday, 19 April 2022  |  Cynthia

Dogs love this and it is so good for their coat.

beef and chicken complete review
Sunday, 17 April 2022  |  William

my greyhound loves it its gone in minutes and sheis looking for more

Excellent service and great product
Sunday, 17 April 2022  |  Tina

My dalmation loves these and so do all the other dogs - they smell then a mile away - very distinct smell

Beef and chicken complete
Sunday, 17 April 2022  |  Wanda

Brilliant as always

Yum Yum
Saturday, 16 April 2022  |  Marina

My dog loves this food and if hes happy so are we. Many thanks for your brilliant service and great quality food.

Great complete meal
Saturday, 16 April 2022  |  Tamsin

Our Cavapoo puppy eats raw and enjoys this food. It arrives very promptly and still frozen.

Superb Sticks
Tuesday, 12 April 2022  |  Fiona

Not too soft. Not too hard. Just right! I’ve been buying tripe sticks for over 10 years and these tripe sticks are the best I’ve ever bought. I’ll always buy them from TheyLove It from now on. Thanks!

Superb Boneless Beef
Tuesday, 12 April 2022  |  Fiona

If my dogs had thumbs, they’d give this product the ‘thumbs up’. They sat salivating as the portions thawed. They patiently waited as I forked it into their bowls. They gobbled it down and had finished before I had time to wash the fork. Very happy dogs and very happy owner. Thanks - I’ll buy this again and again.

Chunky Chicken is Absolutely Ace
Tuesday, 12 April 2022  |  Fiona

This is the first time I’ve bought chicken breast fillet chunks from TheyLoveIt and it won’t be the last. It is pure chicken with no nasty bits. My dogs guzzled it up and they licked their bowls clean! Wagging tails and licking lips- who could ask for more? Well…if they could speak I’m sure they would have asked for more and more.