ADD ON Items cannot be shipped on their own. They can only be purchased with frozen dog food and there is a limit to how much we can fit in with each 10kg box. Please read the additional information on your products
Standard Delivery - when will my order be dispatched/when will it arrive?
DPD will provide you with 2 hour time slots and live tracking of where your driver is
Please note the new ordering and dispatch deadlines below which are required for us to have the post ready in time for DPD to collect
ALL PRICES for Frozen goods include Delivery unless otherwise stated except for certain postcodes which may have a surcharge added at checkout. You will see this surcharge added before making payment and you don't have to continue with the order. Surcharges and postcodes are listed further down this page.
Non Frozen goods, Shop goods and Treats DO NOT include delivery if purchased without a frozen food order and are subject to a £4.95 delivery charge which will (should if it's working properly!) be added at checkout
Frozen goods such as lamb feet, trachea, 1kg bags of fish etc do not include delivery but can be added to your frozen dog food order subject to available space in the box. They cannot however be posted on their own like non frozen goods can.
If you would like a mixture of frozen and/or non frozen goods picked from the shop, please call us and we will pick this for you and quote you for delivery. We are happy to do a mixed box for you upon request
We are super conscious of keeping our packaging to a minimum and as such our blocks do not come in plastic trays or printed cardboard sleeves with pretty photos of dogs on, so our products come as loose frozen blocks and are NOT individually packaged.
However, as we are delivering frozen raw meat there are certain requirements that we have to adhere to such as putting the product in leak proof insulated packaging. We are currently unable to avoid the use of polystyrene boxes for courier delivery of our products. We have tried bio degradable products but unfortunately the contents did not arrive in good condition so until a better solution is available, we will have to continue to ship in polystyrene boxes but rest assured that we are doing our best to keep packaging to an absolute minimum.
*ADD On ITEMS
Please note that add on items must be able to fit in with the frozen food you have ordered. The reason we do add on items is so that you have the opportunity to order extra bits without the extra postage. It is impossible for us to list what can fit in and what can't, but the general rule is that 1 x 1kg bag of fish will fit in with most of the 10kgs of mince, but not with any of the bones or the beef chunks for example. The 10kgs of ground lamb mince is lighter and therefore bulkier than other mince and sometimes we cannot fit much in with it at all, not even a bag of fish. We cannot fit anything extra in with the 8kgs fish boxes. However we could fit 10 packs of Ground pumpkin seeds in. Therefore there will be times when we cannot fit in everything that you have ordered and we will ask you which items you would prefer to have, confirm what we can fit in and refund you for the rest. If you would like several add on items then there is the option to buy an extra carton for £8.90 here and then we can usually send the other items in a separate box. If in doubt, please ask
POSTAL/OVERNIGHT COURIER DELIVERY - How much does delivery cost?
Postage and Packaging is included in all of our raw dog food prices for standard 1-2 day delivery to most of UK Mainland, except for some Scottish Highlands for which there is a supplement as specified further down and excluding Next Day by 12pm for which there is a charge.
Products from our shop (EXCLUDING FROZEN PRODUCTS) have a minimum delivery charge of £4.95 if you purchase shop products alone, or, if they will fit in with your dog food order then delivery is included. We can usually fit a couple of items in with each 10kgs of most products but there are some exceptions. If we have a problem fitting goods in with your order we will inform you and refund the product that will not fit in. Frozen products from the shop incur a delivery charge of £8.90 for up to 10kgs
LOCAL TRADE VAN DELIVERIES
A Minimum order of £75 is required. We only deliver to the areas in the delivery schedule on the days specified. You must contact us with full details so that we can discuss if you are eligible for a Trade Van delivery. Trade van deliveries are for your use only. You may not allow someone else to use your trade account.
Where do you send goods?
We ship to all mainland UK address via APC Overnight Courier (Monday-Thursday dispatch only, no dispatch on Friday, no delivery on Monday)
We DO NOT dispatch any orders placed after 10am on Thursday until Monday for delivery Tuesday and therefore there are no deliveries on a Monday. We cannot ship goods on a Friday due to them being frozen and the courier does not do a Saturday delivery. We send everything out on a Next Day delivery but sometimes delivery can take 2 days. Please don't worry, your goods are packed to last up to 48 hours in average weather conditions, they will last longer in colder weather.
ORDERS MADE AFTER 10am on THURSDAY WILL NOT BE POSTED UNTIL MONDAY for DELIVERY TUESDAY/WEDNESDAY as we cannot post on Fridays (we may offer a saturday delivery option in the future
If you live in one of our extra postage postcodes listed below then we will only dispatch Monday to Wednesday to allow your goods to get to you by Friday
If you are in one of the surcharge postcodes G / EH / ML / DG / DD / KA 1-26 / KY / AB 1-25 / FK 1-19 / RS / PA 1-19 / PH 1-14
Next day by 12pm delivery
This delivery option applies to UK only and excludes some postcodes so it will only show if it is available to your postcode. Orders must be placed by 8am Monday to Wednesday or by 10am Thursday to receive goods next day by 12pm. We do not post on Fridays, Saturdays, Sundays or Bank Holidays and there are no deliveries on Monday because we do not post on a Friday
It is up to you, the customer to make sure you specify somewhere for it to be left safe or wait in for your order to be delivered if you don't want the courier to leave it unattended.
Please remember you have ordered frozen goods.
PLEASE DO NOT send instructions to DPD to deliver to a different address as this is not possible for them to do so. It will result in your order going back to the depot and being redelivered to you at the original address the next day.
If your order is delayed due to any part of your address or phone number being correct we will not issue any refunds
APC Overnight (Our couriers) on
We will need the batch number from the label on your polystyrene box for any complaints so please do not destroy this label until you are sure you are satisfied with the goods.
Can I choose a delivery date?