Complaints Procedure

What to do if you have a complaint?

If you have a complaint about our organisation we want to hear about it and we will do our best to put it right.

Our Customer Complaints Procedure has the following goals:

  • To deal with complaints fairly, efficiently and effectively;
  • To ensure that all complaints are handled in a consistent manner throughout;
  • To increase customer satisfaction;
  • To use complaints constructively in the planning and improvement of all services.

How to complain

We would like to sort out any complaint as soon as possible.

Non deliveries must be reported within 24 hours of when you expect the delivery to arrive

Many complaints can be resolved informally. In the first instance contact us either via email to orders@theyloveit.co.uk or by phone 07765 233924 and explain the problem to us so that we can discuss a resolution to the problem.

If you make contact in person or by phone, make a note of the name of the person you speak to. If a solution is offered at this point, make a note of this as well.

If you are not satisfied or do not wish an informal solution, you may pursue a formal complaint.

If your complaint is regarding a product, we will require the Batch Number from the label on your order and photos of the product in the condition that it is stated to be

Write down your complaint and send it to:

The Director

They Love It Ltd
6-8 Parsons Road
Manor Trading Estate
Benfleet
Essex
SS7 4PY

Phone Number 01621 502619

Email: orders@theyloveit.co.uk

 

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Recent Blog Posts

GRAND OPENING of our New Maldon Store at 9am on Friday 1st December!

Unit 4, Galliford Road, Maldon, Essex CM9 4XD




https://what3words.com/pt-pt/news/e-commerce/dpd-uk-adopts-what3words

Please download the DPD App so that you get updates regarding your delivery including your 1 hour time slot. You can also upload the what3words location that you would like your delivery left in and use the app to leave feedback for your driver. 





2 Comments

The quickest way to be notified of when a product is available is to use the 'notify me when back in stock' option on the product and then you will receive an email as soon as it goes back on. You need to click on the product to see this information, it does not show on 'Quick View'.

In most cases, the expected date is shown on the product as the 'release date'. If there is no date or the date is an older date, this means that we don't know the expected date as yet.


IMPORTANT: Northern Ireland customers
We are unfortunately no longer able to ship to Northern Ireland
The UK government have confirmed that the carriage of food and perishable items to Northern Ireland is now classified as Prohibited and Restricted from 1st January 2021. As such DPD are unable to offer a delivery service into Northern Ireland for these items with immediate effect.
 


Recent Posts

GRAND OPENING of our New Maldon Store at 9am on Friday 1st December!

Unit 4, Galliford Road, Maldon, Essex CM9 4XD




https://what3words.com/pt-pt/news/e-commerce/dpd-uk-adopts-what3words

Please download the DPD App so that you get updates regarding your delivery including your 1 hour time slot. You can also upload the what3words location that you would like your delivery left in and use the app to leave feedback for your driver. 





2 Comments

The quickest way to be notified of when a product is available is to use the 'notify me when back in stock' option on the product and then you will receive an email as soon as it goes back on. You need to click on the product to see this information, it does not show on 'Quick View'.

In most cases, the expected date is shown on the product as the 'release date'. If there is no date or the date is an older date, this means that we don't know the expected date as yet.


IMPORTANT: Northern Ireland customers
We are unfortunately no longer able to ship to Northern Ireland
The UK government have confirmed that the carriage of food and perishable items to Northern Ireland is now classified as Prohibited and Restricted from 1st January 2021. As such DPD are unable to offer a delivery service into Northern Ireland for these items with immediate effect.
 


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