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Ordering Info

1 Add to cart the items you want to buy.

2 When you have finished shopping go to checkout.

3 Click checkout with PayPal to pay via PayPal or Checkout Securely to pay via a credit or debt card. 

4 Please make sure you enter your delivery address, phone number and email correctly.

If you have a BT Internet email address the dispatch email may not get through as BT block bulk emails.

We cannot be held liable for goods sent to an incorrectly entered address.


Please check all details entered during checkout as we cannot be held responsible for incorrect details effecting delivery or products.

5 If you are going to be out or want the courier to leave the parcel somewhere for you (in an outbuilding on a doorstep etc) you can tick where you would like it left at the checkout.


We only deliver to mainland UK and are unable to deliver to any islands.

You will receive a confirmation email, giving you an order number.

If you don't see this email please check your spam / junk folder

If you need to contact us about your order PLEASE have your order number to hand.

You will receive a dispatch email from us, when your order has been sent.

If you don't see this email please check your spam / junk folder



6 Parcels are delivered on a Tuesday to Friday.
Orders are normally dispatched within 24 - 36 hours.
The couriers we use will deliver all day sometimes up to 6pm at night.
We are unable to give you a delivery time.


7 Orders taken after 10am on a Thursday, all day Friday or over the weekend or on a Bank Holiday will be dispatched the next working day.

8 If your delivery is going to one of the following postcodes:
Postcodes G / EH / ML / DG / DD / KA 1-26 / KY / AB 1-25 / FK 1-19 / RS / PA 1-19 / PH 1-14
Have an extra charge of £2.40 per consignment.

Postcodes AB 26+ / FK 20-21 / IV / TD / PA 21-38 / KW 1-15 / PH 15-41
Have an extra charge of £9.60 per consignment.
Simply check the box next to your postcode at the checkout.


9 We only deliver to mainland UK and are unable to deliver to any islands.

We only be ship on a Monday, Tuesday or Wednesday to the above postcodes to allow for extra traveling time.

All products are intended for your use only and not for resale

Returns

In the event that you need to return a product to us you should notify us within 48 hours of receipt of the goods by e-mailing orders@theyloveit.co.uk

Returns should be made in the original packaging, and we reserve the right to withhold a percentage of the refund value of the goods if the product / packaging is in an unusable condition.

Frozen product should be returned using a next day delivery service to ensure its condition otherwise credit will not be given for the return. Products return address:

They Love It dog food

6 Parsons Road

The Manor Trading Estate

Benfleet

Essex

SS7 4PY

Please email proof of dispatch emailed to info@theyloveit.co.uk

Refunds will only be paid in respect of products returned to us in accordance with these Terms for goods that are damaged / faulty.

Cancellations

We regret that we cannot accept cancellations of contracts for the purchase of perishable goods unless they arrive damaged, faulty or not the item that has been ordered. In these circumstances please use the procedures explained within the returns section above and notify us within 48 hours of receipt of the goods.

 

Refunds

We will refund goods that arrive damaged, faulty or not the item that has been ordered.

Please contact us on info@theyloveit.co.uk notifying us within 48 hours of receipt of the goods.

Please supply your full name, order number and problem.

Happy shopping