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Ordering Info

1 Add to cart the items you want to buy.

2 When you have finished shopping go to view basket and checkout.

3 Click checkout to pay by Debit/Credit card or Bank Transfer, or choose Paypal Checkout.

4 Please make sure you enter your delivery address, phone number and email correctly.

Please check all details entered during checkout as we cannot be held responsible for incorrect details effecting delivery or products. If you have not entered your address correctly and your order is not delivered the order WILL NOT be replaced or refunded.

If you have a BT Internet email address the dispatch email may not get through as BT block bulk emails.

 

5 If you are going to be out or want the courier to leave the parcel somewhere for you (in an outbuilding on a doorstep etc) you must put this information in the Customer Comments box at checkout. All of our labels state 'FROZEN MUST DELIVER' so there must be somewhere stated for the courier to leave the goods if you are out.


We only deliver to mainland UK and are unable to deliver to any islands.

You will receive a confirmation email, giving you an order number.

If you don't see this email please check your spam / junk folder

If you need to contact us about your order PLEASE have your order number to hand.

You will receive a dispatch email from us, when your order has been sent.

If you don't see this email please check your spam / junk folder


6 Parcels are delivered on a Tuesday to Friday.
Orders are normally dispatched within 24 - 36 hours.
The couriers we use will deliver all day sometimes up to 6pm at night.
We are unable to give you a delivery time but you can choose the Next Day delivery by 12pm option if you would prefer delivery by 12pm (there is a charge for this service)


7 Orders taken after 10am on a Thursday, all day Friday or over the weekend or on a Bank Holiday will be dispatched the next working day (Eg Monday or Tuesday if Monday is a bank holiday).

8 If your delivery is going to one of the following postcodes:
Postcodes G / EH / ML / DG / DD / KA 1-26 / KY / AB 1-25 / FK 1-19 / RS / PA 1-19 / PH 1-14 / TD
There is an extra charge of £2.40 per consignment.

Postcodes AB 26+ / FK 20-21 / IV  / PA 21-38 / KW 1-15 / PH 15-41
Have an extra charge of £8.00 per consignment.
Simply check the box next to your postcode at the checkout.


9 We only deliver to mainland UK and are unable to deliver to any islands.

We only ship on a Monday, Tuesday or Wednesday to the above postcodes to allow for extra traveling time.

All products are intended for your use only and not for resale

Returns

In the event that you need to return a product to us you should notify us within 48 hours of receipt of the goods by e-mailing orders@theyloveit.co.uk

Returns are only accepted if the product is wrong or in poor condition and must be agreed with us first before returning.

 

Cancellation or Order

We regret that we cannot accept cancellations of contracts for the purchase of perishable goods  unless they have not yet been cut or dispatched

 

Replacement of goods

We will replace goods that arrive damaged, faulty or not the item that has been ordered.

Please contact us on orders@theyloveit.co.uk notifying us within 48 hours of receipt of the goods.

Please supply your full name, order number and the problem.

Refunds will only be paid in respect of products returned to us in accordance with these Terms for goods that are damaged / faulty.