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Deliveries FAQ

Where do you send goods?

We ship to all mainland UK address.

ALL prices include next day P&P unless you live in one of our extra postage postcodes (see below) 
G / EH / ML / DG / DD / KA 1-26 / KY / AB 1-25 / FK 1-19 / RS / PA 1-19 / PH 1-14
AB 26+ / FK 20-21 / IV / TD / PA 21-38 / KW 1-15 / PH 15-41

The above postcodes are mainly Scotland and the Highlands all have an extra postage charge, if you live in one of these postcode areas then you will be automatically be charged the relevant amount for delivery at checkout. 

What if I'm not at home?

Our couriers know that they are delivering a frozen or fresh product.
If no one is home they will leave the parcel somewhere safe.
If you are going to be out or want the courier to leave the parcel somewhere for you, you can state where you want it left at checkout.
This means you do not have to sit in all day waiting for your delivery.
Please make sure your phone number and email are correct on your order as the courier may need to contact you.

How do I know my order has gone though?

You will receive a confirmation email giving your order number. Please check your junk folder if you have not received it in your inbox.
If you need to contact us about your order PLEASE have your order number to hand.
You will also receive a dispatch email from us, when your order has been sent.

What if my delivery is late?

All of our standard postcode deliveries are sent on a next day service, to be delivered before 4pm.
Sometimes the delivery can be up to 6pm.
If for some unforeseen
 reason your parcel is not delivered it is normally delivered the next day.
We pack our goods to travel and stay frozen for up to 48hrs so your order should be absolutely fine for this extra time.

If you need any information about the delivery of your parcel please call

APC Overnight (Our couriers) on
0800 37 37 37 you will need the delivery postcode and your consignment number which will have been emailed to you from Farr (Unico Services UK Ltd)

What if there's a problem with my goods?

If there is anything wrong with your order when it arrives then please notify us as soon as possible quoting your ORDER NUMBER.