How much does delivery cost?
Postage and Packaging is included in all of our raw dog food prices to most of UK Mainland, except for some Scottish Highlands for which there is a supplement as specified further down.
Products from our shop have a minimum delivery charge of £4.95 if you purchase shop products alone, or, if they will fit in with your dog food order then delivery is included. We can usually fit a couple of items in with each 10kgs of most products but there are some exceptions. If we have a problem fitting goods in with your order we will inform you and refund the product that will not fit in.
Where do you send goods?
We ship to all mainland UK address.
ALL prices include next day P&P If you order before 7am Monday, Tuesday or Wednesday or before 10am on Thursday (ORDERS MADE AFTER 10am on THURSDAY WILL NOT BE POSTED UNTIL MONDAY for DELIVERY TUESDAY due to the goods being frozen) unless you live in one of our extra postage postcodes (see below)
G / EH / ML / DG / DD / KA 1-26 / KY / AB 1-25 / FK 1-19 / RS / PA 1-19 / PH 1-14
AB 26+ / FK 20-21 / IV / TD / PA 21-38 / KW 1-15 / PH 15-41
The above postcodes are mainly Scotland and the Highlands all have an extra postage charge, if you live in one of these postcode areas then you will be automatically be charged the relevant amount for delivery at checkout.
When will my order be dispatched/when will it arrive?
If you order before 7am on Monday, Tuesday or Wednesday, your order will be dispatched that same day and should be delivered by 4pm the following day, although sometimes it could be as late as 6pm. If you order by 10AM on a Thursday your order will be dispatched the same day for delivery FRIDAY. We DO NOT dispatch any orders placed after 10am on Thursday until Monday for delivery Tuesday. We cannot ship goods on a Friday due to them being frozen and the courier does not do a Saturday delivery.
Next day by 12pm delivery
This delivery option applies to UK only and excludes some postcodes so it will only show if it is available to your postcode. Order must be placed by 7am Monday to Wednesday or by 10am Thursday to receive goods next day by 12pm. We do not post on Fridays, Saturdays, Sundays or Bank Holidays
What if I'm not at home?
Our couriers know that they are delivering a frozen or fresh product.
If no one is home they will leave the parcel somewhere safe.
If you are going to be out or want the courier to leave the parcel somewhere for you, you can state where you want it left by putting instructions in the Customer Comments box when you checkout.
This means you do not have to sit in all day waiting for your delivery.
Please make sure your phone number and email are correct on your order as the courier may need to contact you.
How do I know my order has gone though?
You will receive a confirmation email giving your order number. Please check your junk folder if you have not received it in your inbox.
If you need to contact us about your order PLEASE have your order number to hand.
You will also receive a dispatch email from us, when your order has been sent.
What if my delivery is late?
All of our standard postcode deliveries are sent on a next day service with delivery between 8am - 4pm, however this IS NOT GUARANTEED.
Sometimes the delivery can be up to 6pm and sometimes the delivery can take 2 days. Your goods are packed in freezer boxes and will keep for up to 48 hours before being put in your freezer.
If for some unforeseen reason your parcel is not delivered within 48hrs we will replace your order for you at our own cost as the courier does not cover perishable goods, even if they have lost, damaged or not delivered the parcel on time.
If you need any information about the delivery of your parcel please call
APC Overnight (Our couriers) on
0800 37 37 37 you will need the delivery postcode and your consignment number which will have been emailed to you from Farr (Unico Services UK Ltd)
What if there's a problem with my goods?
If there is anything wrong with your order when it arrives then please notify us as soon as possible either by calling us on 07765 233924 or emailing your complaint to email@example.com quoting your ORDER NUMBER.
We will need the batch number from the label on your polystyrene box for any complaints so please do not destroy this label until you are sure you are satisfied with the goods.