Click & Collect
Our Click & Collect Service enables you to buy in bulk directly from us at Trade prices for EVERYONE
You can view our actual stock online, order what you need then pay and collect within minutes of ordering up until 15 mins before closing time. We will hold your order for up to 5 working days (Monday to Saturday) from the date you order.
You must create an account on our website first by clicking on New Account at the top left of the screen if you are on a PC or by clicking on the outline of a person on the menu if you are on a Mobile, then fill out the form below.
We will confirm via email once your account has been added.
Always make sure you login BEFORE adding products to your basket, otherwise you will only see the option of Home Delivery and not the Click & Collect products and prices. The menu bar on the left will turn Orange once you are in the Click & Collect section. If it is Teal then you are still in Home Delivery.
You do not need to submit the form again if you are already a Click & Collect customer but cannot see Click & Collect, it is because you are not logged in. Login and then you will see Click & Collect on the left.
Please note our SHOP opening times below.
Monday 9am to 3pm
Tuesday 9am to 5pm
Wednesday 9am to 5pm
Thursday 9am to 5pm
Friday 9am to 4pm
Saturday 9am to 2pm
Sunday & Bank Holidays Closed
IMPORTANT! You MUST ARRIVE AT LEAST 15 MINS before closing time to allow us enough time to get your collection order before closing. Our staff have the right to refuse your collection if you leave less than 15 mins.
We are a busy working factory and have forklifts and vehicle movement at all times.
If you are asked to wait in your vehicle please do so, for your own safety.
Please ensure children / dogs are kept in vehicles as this is a high risk area.
We accept cash (you cannot pre book a collection if paying cash), credit and debit cards, Bank Transfer, Apple Pay and Android pay for payment. We do not accept cheques nor do we give credit.
Prices may change without prior notice. All orders are subject to stock availability. No orders are guaranteed.
Guidelines for handling RAW dog food
"They Love It" is 100% raw food because of this you need to follow these guidelines to ensure the safe handling and use of this product.
Follow basic kitchen health practices. Wash hands; wipe surfaces etc,
Sensible hygiene is always necessary when handling raw meat.
When collecting food put it into your fridge / freezer as soon as possible.
To defrost ready for use we recommend removing the needed amount for the freezer and leaving in a covered dish or other leak proof container, ideally in the fridge to defrost, if you are leaving the food on the counter top to defrost only leave out until the surface frost has melted and then place back into the fridge for the rest of the thawing.
Fresh items must be stored at between 0oc and 4oc and used within 2 days.
If defrosting or placing in fridge make sure it's on a plate to catch drippings and place on the bottom in case any blood drips and ensure it is fully defrosted before serving.
We do not recommend leaving the food out on the side for long periods of time to defrost as depending on the temperature within your room / house it could allow the food to go off.
It's best to think ahead and defrost the food in your fridge for safety.
If your dog is leaving food you may need to lessen the amount you are feeding.
All the tubs, spoons food bowls etc are washed in warm soapy water and hands are also kept clean before and after handling food and feeding.
Products will contain bone except for those marked 'boneless'
Always feed under supervision
Always ensure fresh drinking water is available