Collection from our premises
You can make a significant saving on your order if you come and collect it from our premises as you are not then paying for all the packaging that is required by the courier for posting frozen goods.
For example: 10kgs Chicken Mince and Bone in 1kg blocks = £11
To view our collection prices or to be able to place a collection order, you must first create an account on the website. Then use the link below to send a request to be added to the Collection Customer Group. Please make sure that you include your full name and a contact phone number when creating your account as we will require this information.
Please Note: We require your order by 5pm for next day collection. If you have forgotten to place your order, please call and we can advise if we have the products in the freezer for you to collect.
You can now create an account on the website then send us a request for your account to be set to the 'Collection Customer' group you can then view collection products and prices online and order them by adding to your basket.
Once you have created your account, click the link below to be added to the Collection Customer Group, then you can login to see the live collection prices and place your order online
We accept Cash, Paypal, Apple Pay, Android Pay, BACS and Card payments (minimum card payment £10 in the shop)
We are a busy working factory and have forklifts and vehicle movement at all times.
If you are asked to wait in your vehicle please do so, for your own safety.
Please ensure children / dogs are kept in vehicles as this is a high risk area.
We accept cash, credit and debit cards, Bank Transfer, Paypal, Apple Pay and Android pay for payment. We do not accept cheques nor do we give credit.
Prices may change without prior notice Thank you for your order.
When you place your order we will come back to you with a collection day which will be from Tuesday to Thursday between 2pm-5pm or Friday 2pm-4pm
If you do not collect your order it will be cancelled.
Please do not come before 2 pm as your order will not be ready for collection unless you have made special arrangements with us.
Please note our SHOP opening times below.
Tuesday to Thursday 2.00pm – 5.00pm
Friday 2.00pm - 4.00pm
Saturday 09:30 - 2pm except for Bank Holiday weekends
Sunday & Bank Holidays Closed
Guidelines for handling RAW dog food
"They Love It" is 100% raw food because of this you need to follow these guidelines to ensure the safe handling and use of this product.
Follow basic kitchen health practices. Wash hands; wipe surfaces etc,
Sensible hygiene is always necessary when handling raw meat.
When collecting food put it into your fridge / freezer as soon as possible.
To defrost ready for use we recommend removing the needed amount for the freezer and leaving in a covered dish or other leak proof container, ideally in the fridge to defrost, if you are leaving the food on the counter top to defrost only leave out until the surface frost has melted and then place back into the fridge for the rest of the thawing.
Fresh items must be stored at between 0oc and 4oc and used within 2 days.
If defrosting or placing in fridge make sure it's on a plate to catch drippings and place on the bottom in case any blood drips and ensure it is fully defrosted before serving.
We do not recommend leaving the food out on the side for long periods of time to defrost as depending on the temperature within your room / house it could allow the food to go off.
It's best to think ahead and defrost the food in your fridge for safety.
If your dog is leaving food you may need to lessen the amount you are feeding.
All the tubs, spoons food bowls etc are washed in warm soapy water and hands are also kept clean before and after handling food and feeding.
Products will contain bone except for those marked 'boneless'
Always feed under supervision
Always ensure fresh drinking water is available