GRAND OPENING of our New Maldon Store at 9am on Friday 1st December!
Unit 4, Galliford Road, Maldon, Essex CM9 4XD
What to do if you have a complaint?
If you have a complaint about our organisation we want to hear about it and we will do our best to put it right.
Our Customer Complaints Procedure has the following goals:
How to complain
We would like to sort out any complaint as soon as possible.
Non deliveries must be reported within 24 hours of when you expect the delivery to arrive
Many complaints can be resolved informally. In the first instance contact us either via email to orders@theyloveit.co.uk or by phone 07765 233924 and explain the problem to us so that we can discuss a resolution to the problem.
If you make contact in person or by phone, make a note of the name of the person you speak to. If a solution is offered at this point, make a note of this as well.
If you are not satisfied or do not wish an informal solution, you may pursue a formal complaint.
If your complaint is regarding a product, we will require the Batch Number from the label on your order and photos of the product in the condition that it is stated to be
Write down your complaint and send it to:
The Director
They Love It Ltd
6-8 Parsons Road
Manor Trading Estate
Benfleet
Essex
SS7 4PY
Phone Number 01621 502619
Email: orders@theyloveit.co.uk
GRAND OPENING of our New Maldon Store at 9am on Friday 1st December!
Unit 4, Galliford Road, Maldon, Essex CM9 4XD
Work on the Website
We are so excited to announce that our second They Love It Raw Dog Food Shop will be opening in CM9 in July 2023! We will have plenty of customer parking and a much larger shop. This will also be a Click & Collect point in addition to our Benfleet Shop.
https://what3words.com/pt-pt/news/e-commerce/dpd-uk-adopts-what3words
Please download the DPD App so that you get updates regarding your delivery including your 1 hour time slot. You can also upload the what3words location that you would like your delivery left in and use the app to leave feedback for your driver.
The quickest way to be notified of when a product is available is to use the 'notify me when back in stock' option on the product and then you will receive an email as soon as it goes back on. You need to click on the product to see this information, it does not show on 'Quick View'.
In most cases, the expected date is shown on the product as the 'release date'. If there is no date or the date is an older date, this means that we don't know the expected date as yet.
GRAND OPENING of our New Maldon Store at 9am on Friday 1st December!
Unit 4, Galliford Road, Maldon, Essex CM9 4XD
Work on the Website
We are so excited to announce that our second They Love It Raw Dog Food Shop will be opening in CM9 in July 2023! We will have plenty of customer parking and a much larger shop. This will also be a Click & Collect point in addition to our Benfleet Shop.
https://what3words.com/pt-pt/news/e-commerce/dpd-uk-adopts-what3words
Please download the DPD App so that you get updates regarding your delivery including your 1 hour time slot. You can also upload the what3words location that you would like your delivery left in and use the app to leave feedback for your driver.
The quickest way to be notified of when a product is available is to use the 'notify me when back in stock' option on the product and then you will receive an email as soon as it goes back on. You need to click on the product to see this information, it does not show on 'Quick View'.
In most cases, the expected date is shown on the product as the 'release date'. If there is no date or the date is an older date, this means that we don't know the expected date as yet.