Collection from our premises
You can make a significant saving on your order if you come and collect it from our premises as you are not then paying for all the packaging that is required by the courier for posting frozen goods.
For example: 10kgs Chicken Mince and Bone in 1kg blocks = £9
Please Note: We require your order by 5pm for next day collection. If you have forgotten to place your order, please call and we can advise if we have the products in the freezer for you to collect.
The onsite shop is open from Monday to Thursday 09:30-5pm, Friday 09:30-4pm and Saturday 09:30-2pm
where you can buy individual blocks, bones, small bags of wings, necks etc as well as many other products
We accept Cash, Paypal, Apple Pay, Android Pay, BACS and Card payments (minimum card payment £10 in the shop)
When you click the PLACE ORDER button the form will go blank, please don't worry, this just means it's been sent through to us. You will receive an email shortly confirming we have your order.
Items can be ordered (subject to availability) in multiples of those listed below
We are a busy working factory and have forklifts and vehicle movement at all times.
If you are asked to wait in your vehicle please do so, for your own safety.
Please ensure children / dogs are kept in vehicles as this is a high risk area.
We accept cash, credit and debit cards for payment.
Prices may change without prior notice Thank you for your order.
When you place your order we will come back to you with a collection day which will be from Tuesday to Thursday between 2pm-5pm or Friday 2pm-4pm
If you do not collect your order it will be cancelled.
Please do not come before 2 pm as your order will not be ready for collection.
All products are intended for your use only and not for resale.
Please note our closing times for collections below.
Tuesday to Thursday 2.00pm – 5.00pm
Friday 2.00pm - 4.00pm
Saturday & Sunday Closed
Guidelines for handling RAW dog food
"They Love It" is 100% raw food because of this you need to follow these guidelines to ensure the safe handling and use of this product.
Follow basic kitchen health practices. Wash hands; wipe surfaces etc,
Sensible hygiene is always necessary when handling raw meat.
When collecting food put it into your fridge / freezer as soon as possible.
To defrost ready for use we recommend removing the needed amount for the freezer and leaving in a covered dish or other leak proof container, ideally in the fridge to defrost, if you are leaving the food on the counter top to defrost only leave out until the surface frost has melted and then place back into the fridge for the rest of the thawing.
Fresh items must be stored at between 0oc and 4oc and used within 2 days.
If defrosting or placing in fridge make sure it's on a plate to catch drippings and place on the bottom in case any blood drips and ensure it is fully defrosted before serving.
We do not recommend leaving the food out on the side for long periods of time to defrost as depending on the temperature within your room / house it could allow the food to go off.
It's best to think ahead and defrost the food in your fridge for safety.
If your dog is leaving food you may need to lessen the amount you are feeding.
All the tubs, spoons food bowls etc are washed in warm soapy water and hands are also kept clean before and after handling food and feeding.
Products will contain bone
Always feed under supervision
Always ensure fresh drinking water is available